Digital Services Business Manager

Job Description

Job Description:

📍 Territory: Northern England & Scotland
💷 £39,000 – £40,000 base salary plus bonus up to £7,000-£15,000
🎁 + Company car & Exceptional Benefits

🕒 Mon -Fri 37.5 Hrs per week

🌟 Why Join Us?

At Royal Canin, we are passionate about making a better world for pets. We are a global leader in pet health nutrition, and our belief in the importance of science-based, tailored nutrition is at the heart of everything we do. We are looking for a driven and dynamic Digital Services Business Manager to join our Pet Professional team and help us transform the future of pet health.

If you are ready to take on a challenging and rewarding role and have a genuine passion for improving the lives of pets through technology, we would love to hear from you.

💼 The Role

This is a field‑based role with a large and varied territory covering Northern England and Scotland. The area spans the Northeast, Yorkshire & the Humber, and parts of the Northwest, extending across Scotland including the Central Belt, Borders, Highlands and Islands.

We are seeking a Digital Services Business Manager (DSBM) to spearhead the growth and adoption of our innovative digital recommendation services within the veterinary community. In this pivotal role, you will be responsible for recruiting veterinary clinics to our digital platforms, driving product recommendations, and ensuring our partners are engaged and proficient with Royal Canin's digital tools.

You will be a key driver in building collaborative, long-lasting relationships with veterinary clinics and hospitals, acting as the primary point of contact for our digital services. This is a fantastic opportunity to make a significant impact on pet health by bridging the gap between digital innovation and clinical practice.

Exciting opportunities to engage with pet professionals and enthusiasts at 2-3 key industry events per year (some weekend work involved)

⭐ What’s in it for you?

This is a key role within a collaborative and forward-thinking team, offering the chance to be at the forefront of digital transformation in the pet health sector. You will be instrumental in driving a strategy that follows the pet owner's journey and strengthens clinical recommendations for Royal Canin's nutritional solutions.

• Private healthcare + equal parental leave
• Generous pension (up to 9% contribution)
• Life assurance (4x salary)
• EV salary sacrifice scheme
• Gym membership & wellbeing support
• Annual leave starting at 24 days, rising to 32 with service

✅ What We’re Looking For

• Proactive and results-driven individual with a passion for digital technology and the veterinary industry.
• Professional qualification in IT, science, or a related field.
• Knowledge and experience working with digital systems.
• Strong planning and problem-solving abilities, with a customer-focused mindset.
• Skills: Strong presentation, communication and IT skills (proficient in Microsoft Word, Excel, PowerPoint etc.) to support effective sales analysis and management of the territory
• Driver’s License: A clean driving record is required.

Desirable experience:

• Proven track record in sales or account management.
• In-depth knowledge or direct experience of the veterinary industry.

🔧 Key Responsibilities

• Identify and prospect new business opportunities to expand our digital footprint.
• Drive the recruitment of veterinary clinics to our digital recommendation service and increase the use of our digital platforms.
• Educate and train veterinary staff on the functionality and benefits of our digital systems to ensure continued engagement and success.
• Effectively manage a territory of up to 750 accounts, including independent and corporate veterinary clinics, hospitals, and charities.
• Collaborate closely with internal teams, including Veterinary Business Managers, Marketing, and Key Accounts, to deliver a seamless customer experience and achieve business objectives.
• Represent Royal Canin at trade shows, seminars, and conferences, acting as a brand ambassador.
• Gather and report on market intelligence, including competitor activity and customer feedback, to help shape our strategy.

🌍 What You Can Expect from Mars

• Work alongside 130,000+ Associates worldwide guided by our Five Principles
• Be part of a purpose-driven company shaping “the world we want tomorrow”
• Access world-class training & development from day one
• Join a company with an industry-leading salary and benefits package