Customer Care Coordinator – Supply Chain

Job Description

Job Description:

Customer Care Coordinator – Supply Chain

Wolverton, Milton Keynes (office based)

Salary £24,500 + performance related annual company bonus

Hours 8am-4pm and 10am-6pm (alternating weeks)

As a Customer Care Coordinator at Mars Horsecare, you will be responsible for the customer care and logistics planning operations across our global market. This includes managing the relationship between Mars and the customer from a Supply Chain perspective. The function would be the main point of contact within Supply Chain in terms of customer service and logistics operations.

The Job entails cross-functional interaction between Sales, Supply Chain Planning and Distributor to continuously improve our processes and KPI’s.

What are we looking for?

• An enthusiasm or interest in working in the equine industry

• Basic level of MS Office including Word and Excel

• Customer Service experience (telephone and email)

What will be your key responsibilities?

• Managing the relationship between Mars and customer from a Supply Chain perspective.

• The function would be the main point of contact within Supply Chain in terms of customer service and logistics operations.

• Key performance indicators include customer service levels to maintain on time in full.

• The Job entails cross-functional interaction between Sales, Supply Chain Planning and Distributor to continuously improve our processes and KPI’s as part of our “proudly working together to deliver best in class products” Supply Vision.

What can you expect from Mars?

• Work with over 130,000 diverse and talented Associates, all guided by the Five Principles.

• Join a purpose driven company, where we’re striving to build the world we want tomorrow, today.

• Best-in-class learning and development support from day one, including access to our in-house Mars University.

• An industry competitive salary and benefits package, including company bonus.

Mars is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request.