Flexa
Mars UK • Milton Keynes, Buckinghamshire, United Kingdom

Customer Care Coordinator – Supply Chain

2 days/week at home

Core hours 11–3

Dog friendly

Apply now

Job Description

Job Description:

Customer Care Coordinator – Supply Chain

Wolverton, Milton Keynes (office based)

Salary £24,500 + performance related annual company bonus

Hours 8am-4pm and 10am-6pm (alternating weeks)

As a Customer Care Coordinator at Mars Horsecare, you will be responsible for the customer care and logistics planning operations across our global market. This includes managing the relationship between Mars and the customer from a Supply Chain perspective. The function would be the main point of contact within Supply Chain in terms of customer service and logistics operations.

The Job entails cross-functional interaction between Sales, Supply Chain Planning and Distributor to continuously improve our processes and KPI’s.

What are we looking for?

  • An enthusiasm or interest in working in the equine industry

  • Basic level of MS Office including Word and Excel

  • Customer Service experience (telephone and email)

What will be your key responsibilities?

  • Managing the relationship between Mars and customer from a Supply Chain perspective.

  • The function would be the main point of contact within Supply Chain in terms of customer service and logistics operations.

  • Key performance indicators include customer service levels to maintain on time in full.

  • The Job entails cross-functional interaction between Sales, Supply Chain Planning and Distributor to continuously improve our processes and KPI’s as part of our “proudly working together to deliver best in class products” Supply Vision.

What can you expect from Mars?

  • Work with over 130,000 diverse and talented Associates, all guided by the Five Principles.

  • Join a purpose driven company, where we’re striving to build the world we want tomorrow, today.

  • Best-in-class learning and development support from day one, including access to our in-house Mars University.

  • An industry competitive salary and benefits package, including company bonus.

Mars is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request.

Company benefits

Open to part-time employees
Open to job sharing
Open to compressed hours
Sabbaticals
Enhanced maternity leave – 26 weeks at 90% pay
Enhanced paternity leave – 26 weeks at 90% pay
24 days annual leave + bank holidays
“Pawternity” leave
Pregnancy loss leave
Bank holiday swaps
Location
94%
Employees are very happy with their working location freedom
Hours
91%
Employees are very happy with the flexibility in the hours they work
Benefits
84%
Employees are very happy with the benefits their company offers
Work-life balance
80%
Employees feel that they can switch off quite easily from work
Role modelling
81%
Employees feel that flexible working is part of the culture
Autonomy
90%
Employees feel they have complete autonomy over getting their work done

Additional employee ratings
(these do not contribute to the FlexScore®)

Diversity
75%
Employees feel that the diversity is good and there are continued efforts to improve it
Inclusion
78%
Employees feel that the culture supports equity and inclusivity well
Culture
86%
Employees feel like it is a really great environment to work in
Mission
84%
Employees feel very excited about and aligned with the company mission
Salary
70%
Employees feel that their salary is good and matches the value they bring

Working at Mars UK

Company employees

4,000 In the UK

Gender diversity (male:female)

57:43

Office locations

London, Slough, Waltham, Castle Cary, Birstall, Plymouth

Hiring Countries

Brazil
France
Netherlands
United Kingdom
United States

Awards & Achievements

1st – Large companies

1st – Large companies

Flexa100 2024
Consumer Goods

Consumer Goods

Industry awards 2023
3rd – Large companies

3rd – Large companies

Flexa100 2023
Retail & Ecommerce

Retail & Ecommerce

Industry awards 2022

Other jobs you might like