Flexa
Mars UK • China

BDS Master Data Senior Analyst

Employment type:  Full time

1–2 days/week at home

Core hours 11–3

Dog friendly

Job Description

Job Description:

Job Purpose

The BDS Master Data Senior Analyst provides functional and technical expertise and support to Global business users, including ITIL Service Delivery processes, Delivery of continuous improvements, projects, and Technology ownership.

This role manages operational performance of offshore contractors: sets the target, monitors execution, manages, and measures the team performance for the selected areas.

This role is responsible for the level of Services provided to the Customers and its constant improvement.

What are we looking for?

  • Strong communication, especially in English and interpersonal skills
  • Strong analytical and problem-solving skills
  • Experience to provide services through 3rd party vendors.
  • 3-5 years of application support, development, or project experience in various SAP functional areas
  • 3-5 experience within Master Data area. MDG (SAP Solution) knowledge preferred.
  • Ability to work effectively in a flexible and changing environment, manages multiple activities and priorities, and work well under pressure.
  • Full cycle project experience as functional consultant for deployment of business applications is preferred.
  • Good business process understanding on FMCG (Fast Moving Consumer Goods) industry is preferred

Skills/Capabilities

  • Customer Centricity
  • Ability to learn on a fly.
  • Demonstrate a “can do” attitude.
  • Strong ownership and responsibility
  • Work as part of a high performing team to support the daily operation and project.
  • Proactive to seek the opportunity to drive the operational excellence.
  • Good teamwork
  • Good stakeholder management
  • Multitasking
  • Stress resistance
  • Ability to navigate and be comfortable with fast changing environment.
  • Passion around Business Analytics, awareness of the latest tendencies and cutting-edge technologies

What will be your key responsibilities?

  • Responsible for Master Data Support Services Delivery within established KPIs and according to ITOM/ITIL standards
  • Provide expert level support and guide Mars Vendors through the resolution of complex issues.
  • Build strong relationships with customers across region and globally. Represent Mars Digital Technologies organization and create positive image through this partnership and collaboration, being escalation point for business within area of responsibility.
  • Ensure that incidents raised by Functional experts and Key users are resolved within the service level agreements.
  • Work with other teams globally, regionally, and locally to ensure global coverage is provided, to build professional network within organization for best practices sharing.
  • Continuously identify opportunities and work on system improvements to meet business’ growing requirements.
  • Plan, develop, test, and implement global/regional/local Application solutions for business, enhancements (CIP-Continuous Improvements) that deliver genuine business benefit.
  • Maintain effective relationships and WoW with strategic partners (External Vendors), Manage and Measure Vendor performance.
  • Gather expert knowledge in technique/functional area, build template, govern solutions and changes, ensure up-to date documentation, roadmap ownership.
  • Be part of the decision for Functional/Technical changes governance within identified area.
  • Perform Quality & Assurance analysis for productionizing projects/new changes.
  • Role gives unique opportunity to Support Major business transformation Programs on a Global Level
  • Involvement in project activity, including supportability advice and providing support to Development Teams during the systems delivery lifecycle.
  • Lead Service Introduction (Take On) Activities
  • Manage and measure systems upgrades through vendor and other Mars teams.
  • Report across Service metrics: incident/problem/request/change management; provide insights and drive positive trend across KPIs.
  • Partner with external vendors, be able to build and sustain effective relationships for business systems improvements including system patching, security controls, audits.
  • Set up and drive effective communication strategy with Customers/Vendors/internal Mars DT teams.
  • Lead automation initiatives of routine tasks increasing efficiency and quality of provided services

What can you expect from Mars?

  • Work with over 130,000 diverse and talented Associates, all guided by the Five Principles.
  • Join a purpose driven company, where we’re striving to build the world we want tomorrow, today.
  • Best-in-class learning and development support from day one, including access to our in-house Mars University.
  • An industry competitive salary and benefits package, including company bonus.

Mars is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request.

Company benefits

Open to part-time employees
Open to job sharing
Open to compressed hours
Sabbaticals
Enhanced maternity leave – 26 weeks at 90% pay
Enhanced paternity leave – 26 weeks at 90% pay
24 days annual leave + bank holidays
“Pawternity” leave
Pregnancy loss leave
Bank holiday swaps
Location
94%
Employees are very happy with their working location freedom
Hours
91%
Employees are very happy with the flexibility in the hours they work
Benefits
84%
Employees are very happy with the benefits their company offers
Work-life balance
80%
Employees feel that they can switch off quite easily from work
Role modelling
81%
Employees feel that flexible working is part of the culture
Autonomy
90%
Employees feel they have complete autonomy over getting their work done

Additional employee ratings
(these do not contribute to the FlexScore®)

Diversity
75%
Employees feel that the diversity is good and there are continued efforts to improve it
Inclusion
78%
Employees feel that the culture supports equity and inclusivity well
Culture
86%
Employees feel like it is a really great environment to work in
Mission
84%
Employees feel very excited about and aligned with the company mission
Salary
70%
Employees feel that their salary is good and matches the value they bring

Working at Mars UK

Company employees

4,000 In the UK

Gender diversity (male:female)

57:43

Office locations

London, Slough, Waltham, Castle Cary, Birstall, Plymouth

Hiring Countries

Brazil
France
Netherlands
United Kingdom
United States

Awards & Achievements

1st – Large companies

1st – Large companies

Flexa100 2024
Consumer Goods

Consumer Goods

Industry awards 2023
3rd – Large companies

3rd – Large companies

Flexa100 2023
Retail & Ecommerce

Retail & Ecommerce

Industry awards 2022