TH OPS Intermodal - Frontline Officer

Job Description

Maersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence.

At Maersk, we believe in the power of diversity, collaboration, and continuous learning and we work hard to ensure that the people in our organisation reflect and understand the customers we exist to serve.

With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics.

Join us as we harness cutting-edge technologies and unlock opportunities on a global scale. Together, let's sail towards a brighter, more sustainable future with Maersk.

We Offer

Maersk being the global leader in the industry, you’ll have the opportunity to work for a large global organization and get exposure to excellent processes and systems. You will join an organization that offers a challenging and rewarding career where everyone’s contribution is valued and rewarded.

On leadership and mentoring, Maersk has a nurturing management culture. Throughout their career, your leaders will support your ideas and provide necessary advice and training. You’ll be given the opportunity to prove yourself, as well as challenging work that develops your abilities.

On career development, there are wide range of roles in Maersk and Maersk has a very good career mobility program that establishes a culture of priority consideration to internal candidates and to encourage employees to take responsibility for managing their careers whether to move laterally or vertically.

Key Responsibilities

Manage the customer’s orders that come from multi-Channel (TMS System, Email; from Maersk CS and External Customer) o Making sure the order information is correct and reasonable. o Add the given order that come from Email in TMS System.

• Monitor shipments and make sure that they can arrival within appoint time/agreed KPI

• Monitor billing status by coordinating with the relevant stakeholder

• Optimize transportation planning in the most efficient way for customers and stakeholders

• Take the role as customer fronting to ensure good collaborative relationship with customer, not limited to vendors communication as well as standard service level monitoring and control, report trends to manager and relationship liaisons. Conduct supplier performance management.

• Execute cost saving plans in line with procurement logic to deliver a consistently deflationary cost profile while maintaining excellent standards of safety and reliability, including efficient planning and triangulation.

• Proactively tracking shipments and notify concerned parties of relevant deviations from the transport plan (ocean, air and all mode of inland trucking), including potential solutions or alternatives.

• Co-own KPI’s and other measurements within Delivery and initiate any necessary action plans for improvement

• Be fully responsible for customer satisfaction across Maersk product offering (own customers).

• Willingness to go the extra mile towards the customers & with focus on providing solutions.

• In general, actively seek out and act on continuous improvement opportunities both in relation to customers and internal / external stakeholders

• Prepare and distribute daily/weekly reports and readers to ensure necessary information are communicated and understood by stakeholders’ communities.

• Comply with transport regulations & safety guidance/compliance. Notify unresolved issues to appropriate internal departments for solution.

• Support business continuity by tracking and ensuring timely responses to communications

• Ensure correct input in transport planning and costing systems

• Coordinate with related parties for shipment details and input in system

• Perform end to end documentation and billing processes.

• Perform other assignment by manager.

We Are Looking For

• Bachelor's degree or above in Engineering, Business Administration, Logistic, Supply Chain Management or related fields.

• 3 - 5 years of experience in Logistics, Transport operation and Freight forwarding industry, Ocean trucking, domestics/e-commerce planning, and operation experience will be advantaged.

• Excellent Stakeholder management, interpersonal, and communication skills

• Energetic, Well-organized, and Self-Initiated

• Analytical and problem-solving skills

• Project implementation knowledge and experience will be advantaged.

• Good Process understanding & digital proficiency

• Ability to work under pressure keeping quality in focus

• Strong execution mindset

• Strong Cost conscious and optimization mindset

• Excellent MS office skills (Words, Excel, Power Point, Power BI).

• Good command of writing & speaking English

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law.
We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com.