Sr. Manager, Account

Job Description

As a company, we promote a culture of honesty and integrity, and value the trust it allows us to build with customers and employees alike. Our focus on our people is what sets us apart and keeps our customers coming back to work with us!

If you are seeking to be a part of a family, this is the place for you!

Maersk Logistics & Services Canada, Inc handles end-to-end warehousing and distribution logistics needs utilizing our strategic network of storage facilities. Our facilities are capable of receiving, storing, processing and dispatching cargo, so we can build flexibility and resilience into the supply chain process. Our integrated solutions allow us to be prepared for supply chain risks, so we can plan distribution to better achieve lead time and goals despite unexpected conditions. Our extensive experience, connections, and deep expertise across different sectors, industries, and transportation modes, means we can be counted on for process excellence that will save time and money.

Key responsibilities

• Monitor the daily level of service of the account and how administration is meeting the specified requirements. This includes main liaison with operations to understand and assist in meeting the needs of the customer, including inventory issues.

• Monitor billing, ensure accurate and delivery in a timely manner, in compliance with any vendor guidelines.

• Monitor overages and shortages as relates to the customer.

• Monitor damages and procedure compliance as relates to the customer.

• Maintain and monitor relationship with custom’s procedures including freight clearance, documentation, and customer compliance. Liaison with other Damco entities, as needed.

• Schedule and reconcile all cycle counts in accordance with each account’s specifications.

• Maintain inventory integrity and perform all necessary inventory adjustments & corrections.

• Maintain inventory reports and logs as needed.

• Oversee warehouse audits to identify process issues that affect inventory accuracy.

• Interact with customer accounts to proactively determine areas of needed improvement or change.

• Monitor processes to reduce errors and focus on root causes of perpetual inventory inaccuracies.

• Develop and layout operational/inventory areas for any and all new accounts.

• Ensure that there is a high level of professionalism and productivity within the team.

• Participate in all planning meetings and travel that relate to the customer account.

• Be available to interact with guests from customer and participate along with other management personnel in presentations and entertaining of guests.

• Travel to customer headquarters for regular visits.

• Travel to potential customer start-up operations.

• Hire, counsel, and review employees on a regular basis. Offer Action Plan in which to improve or add-to the current tasks assigned.

• Ensure that employees are receiving proper training and support. This may include a detailed recommendation with timelines and improvement plans.

• Be responsive to budgetary guidelines in monitoring all expenditures and costs as it pertains to customer and/or administration at site location. Be prepared to enforce with all colleagues and/or direct reports.

• Customer claim processing, reporting, and procedure compliance facilitation. Partner with Facility Manager to determine best process for resolving claim.

• This may include implementing new procedures that will serve as “check and balance” to eliminate further claims.

• Support Damco Distribution's commitment to quality, which includes customer specific Quality program(s), training requirements and work instructions.

• Support to Facility Manager and Operations Manager.

• Special projects as assigned.

• Performs job related duties as specified by management

• This position will be responsible for the implementation and day to day operations of any new account or some of the existing accounts

We are looking for

• Progressive supervisory experience showing an increase in responsibilities over a three-year period in the transportation industry or three years supervisory experience and two years management experience in the transportation industry.

• Education to include a bachelor’s degree in business or other related subject. Must be able to communicate on a high level with upper management and customers.

• Extensive knowledge of Microsoft Windows applications (i.e. Word, Excel, Outlook, and Access).

• Ability to be a problem solver and a self-sustaining facilitator in which to resolve any and all issues as they pertain to customer compliance.

• Skills in planning, written procedures, auditing, staffing, organizing, and communicating are required

• Must possess excellent time management skills to manage high volume in a fast-paced environment

• The ability to develop effective relationships, provide leadership, and integrate diverse activities and individuals toward achieving quality objectives and standards are critical

• Facility may require working knowledge of WMOS systems and; Manhattan and/or other warehouse management systems.

• Assertive self-starter

• Ability to work a flexible schedule including nights, weekends, and holidays

• Demonstrate adaptability and solution engineering for market fluctuations and other supply chain disruption

• Represent the account(s) during business implementation and execution, including onboarding of new Maersk product portfolio; collaborating with internal project owners accordingly

• Must learn and have a basic understanding of all the warehouse management system in the warehouse

• Accountable to order any infrastructure /IT related items

• Does waving of orders wherever necessary

• Establish and foster data driven relationships with clients, focusing on joint strategic vision and initiatives, ensuring top to top leadership engagement and support and proper escalation matrices in place where needed.

• Monitor Product & Profitability

• Continuously seek to improve and optimize automation initiatives, including maintaining and/or enhancing EDI customer exchange and AI capabilities.

• Responsible for identifying and reducing warehouse operating cost

• Facilitate monthly and quarterly business reviews with Senior Executive client teams

Company Benefits:

• Medical

• Dental

• Vision

• RRSP + Company Match

• Employee Assistance Program

• Paid Time Off

• Flexible Work Schedules (when possible)

• And more!

Pay Range:

• $90,000-$100,000*

*The above stated pay range is the anticipated starting salary range for the position. The Company may adjust this range in light of prevailing market conditions and other factors such as location. The Company will work directly with the selected candidate(s) on the final starting salary in accordance with all applicable laws.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com.