Sr CX Consultant

We offer

Joining Maersk, you will become part of the global family of the company that moves 20% of global trade every day all the way, where one of our core values is Our Employees. It goes without saying that we value diversity in all its forms, including but not limited to: gender, age, nationality, race, sexual orientation, disability or religious beliefs. We are proud of our diversity and see it as a genuine source of strength for building high performing teams.

Role Summary

We are looking for experienced logistics professionals to take ownership of end-to-end operations and complex issue resolution, and act as key contributors to service excellence and process improvement.

This role is suitable for candidates with sea/air logistics experience OR strong operational background.

Key Responsibilities

• Independently manage and monitor end-to-end logistics operations, ensuring service performance meets KPIs and customer expectations.

• Act as the key customer contact, maintain long-term customer relationships, and coordinate regular engagements including operation meetings, MBRs, and QBRs.

• Handle complex exceptions, drive root cause analysis, implement corrective actions, and propose practical solutions based on business priorities and operational feasibility.

• Support leaders with business and performance analysis, including KPI review, monthly volume trends, performance gaps, and actionable insights.

• Lead new business requirements, project onboarding, and platform implementation by coordinating with internal and external stakeholders to ensure smooth execution.

• Monitor team performance, manage daily task allocation, adjust priorities based on workload and business needs, and support junior team members through best-practice sharing.

• Maintain close collaboration with product, operations, finance, commercial, and origin/destination teams to drive alignment, process optimization, and operational improvements.

What We Are Looking For

• Strong ownership & accountability – drives tasks to completion

• Excellent problem-solving ability – can independently resolve complex issues

• Customer-focused mindset – proactive in improving experience

• Effective communication & coordination – able to influence across teams

• Strong learning & adaptability – handles complex processes and systems quickly

• Team collaboration & mentoring mindset

• Ability to perform under pressure & manage multiple priorities

Qualifications

• Bachelor’s degree preferred

• 5+ years of experience in logistics / supply chain / operations

• Experience in sea freight / air freight / 3PL / supply chain is a strong plus

• Good English communication skills (written & verbal)

• Experience in process improvement or data analysis is a plus

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law.
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