Reverse Logistics Team Leader

Job Description

Would you like to be part of a value-driven, commercially oriented international environment where we enable global trade every day? We have an opportunity for a Reverse Logistics Team Leader is responsible for controlling and optimizing day-to-day processing of returned goods (appliances) from customers, retailers, branches, factory and x-dock facilities, ensuring they are inspected, classified, recorded, system transferred and routed correctly to the correct storage locations. He/she is also responsible for managing resources, performance indicators and the security of goods. The Team Leader is responsible for ensuring that safety instructions are applied to his/her colleagues. He/she is responsible for the management of the team entrusted to him/her.

WHAT WE OFFER:

When you join Maersk, you’ll find that the world is your workplace. You’ll work in a culturally diverse, stimulating environment, surrounded by new ideas and different ways of doing things. We believe in individual performance within highly professional teams supported by our distinctive values. To us teamwork means acceptance, respect, dedication, and the idea that we can achieve more when we all pull together. Living our values means competing in the marketplace in an ethical way so our name is synonymous with being a credible and valuable business partner.

Through Constant Care and Humbleness, we strive to prepare for the future, while never forgetting that our customers and competitors are key to our ability to improve. In our daily work Uprightness and Our Employees mean that transparency and accountability in everything we do go hand in hand with being an inspiring, challenging place to work. At Maersk, we take pride in hiring the best person for the job – irrespective of gender, age, nationality, or religious belief.

KEY RESPONSIBILITIES:

Customer Returns:

• Ensure the effective and efficient carry out of Reverse Logistics operations, ensuring accurate and efficient receipt, storage, and dispatch of defect goods into & out of the relevant assigned Bin location.

• Conduct regular inspections and root cause analysis with Client on returned and warehouse damaged stock, locations, and packaging issues.

• Ensure the crediting and processing process and ensure all databases are updated accordingly.

Defective Goods and Reworks:

• Assign personnel for correctly receiving, storing, and dispatching defective Graded stock received from & to relevant assigned bin locations.

• Assign Personnel to consolidate inventory where necessary to free up space.

• Confirm with Reverse Supervisor which reworks are to be prioritised and ensure that planned Reworks with the Client are completed timeously.

• Ensure that all planned sales on defect stock are completed effectively and efficiently.

• Maintain effective inventory control procedures to ensure defect stock accuracy and availability.

• Assign personnel for Factory reworks to be taken to relevant Outbound bays for despatch timeously

System Management

• Ensure all personnel are trained and proficient in using the WMS and review records regularly.

• Ensure system to system alignment on inventory holding for defect stock.

• Utilize WMS to generate and update reports on inventory levels, stock movements, and discrepancies for defective goods.

Reporting and Analysis:

• Generate and Update databases and reports, including stock Aging reports, Reworks completed, Returns processed and process Improvement logs.

• Communicate findings and recommendations to the Reverse Supervisor & the Reverse Logistics Manager

• Ensure all key performance indicators (KPIs) related to Reverse Logistics Management, such as damages causes and damage rates are updated daily.

Compliance and Safety:

• Enforce warehouse safety policies.

• Ensure proper use of material handling equipment.

• Maintain clean and organized reverse logistics storage areas.

WHO WE ARE LOOKING FOR

Someone with:

• Matric or Diploma/Certificate in Supply Chain, Inventory, Logistics, Business Administration, or a related field.

• One to two years of experience in reverse logistics/returns processing background.

• Experience supervising warehouse staff.

• Proven experience with Warehouse Management Systems (WMS) and inventory control software and advance Microsoft Excel skills

• Strong analytical skills and attention to detail.

• Excellent organizational and leadership abilities.

• Knowledge of relevant regulations, industry standards, and best practices in inventory management.

• Strong communication and interpersonal skills.

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Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com.