Process Expert / Senior Process Expert / Specialist

Job Description

Has overall sales responsibility for customer relationships and
performance of a small customer portfolio.

About Maersk

Maersk is a global leader in integrated logistics, with a legacy of industry leadership spanning over a century. Through constant innovation and transformation, we are redefining the limits of what is possible, continually setting new benchmarks for efficiency, sustainability, and excellence.
At Maersk, we embrace diversity, collaboration, and continuous learning, striving to ensure that our workforce reflects and understands the customers we serve. With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics.
Join us as we leverage cutting-edge technologies and unlock opportunities on a global scale. Together, let's navigate towards a brighter, more sustainable future with Maersk.

What We Offer:

· Impact: Your role will directly contribute to enhancing our global logistics operations and delivering exceptional service to our customers.
· Opportunity: Maersk provides ample opportunities for both professional and personal growth within the dynamic logistics and supply chain industry.
· Innovation: Be part of a forward-thinking team that embraces innovative logistics solutions and cutting-edge technologies.
· Global Exposure: Collaborate with colleagues and customers across diverse regions, gaining insights into global logistics practices.
· Work-Life Balance: We promote work-life balance with flexible working arrangements to support our employees’ well-being.

Key Responsibilities:

Individual is hired to for north America detention and demurrage team for focusing on the filing & pre-audit invoicing process for North America Detention and Demurrage process.

She/ He is also expected to understand the Root cause and help fix the same in the upstream process.

He/ She is responsible for the disputes reductions and improve better customer experience

Develop new documentation, departmental technical procedures and user guides as it related to D&D process.

Drive the day-to-day KPI of invoicing with 7 days

Drive the accuracy at 95%

Drive the filing timeliness of 4days

Productivity of the individual should be above 100%

Contact customers to resolve disputes

Who We Are Looking For:

Educational Background: Bachelor’s or Master’s degree in logistics, supply chain, business, or any related discipline from a reputable institution.

· Experience: 2 to 5 years of experience in a logistics or supply chain role / Customer Service exposure, preferably within the shipping and logistics industry.

· Process Knowledge: Strong understanding of logistics processes, such as cargo handling, shipment tracking, freight forwarding, and customs clearance, with a commitment to adhering to quality standards.

· Attention to Detail: Highly organized with a strong focus on the accuracy of logistics documentation, such as bills of lading, shipping manifests, and invoices.

· Problem-Solving Skills: Proactive and self-motivated, capable of performing root cause analysis to resolve logistics issues independently, such as shipment delays or route optimization challenges.

· Communication Skills: Excellent written and verbal communication skills, with the ability to effectively engage with both internal teams and external logistics partners.

· Timeliness: Ability to manage time-sensitive logistics operations, ensuring that timelines are met for cargo delivery and customer commitments.

· Analytical Skills: Strong analytical abilities, with the capacity to evaluate logistics performance metrics, optimize routes, and reduce lead times.

· Resilience Under Pressure: Ability to work under tight deadlines and handle logistics challenges, such as disruptions or high-priority shipments, with a high sense of urgency.

· Adaptability: Eager to learn and adapt to evolving logistics technologies, such as automated tracking systems and digital freight management.

· Teamwork and Independence: A collaborative team player who can also work independently in a logistics environment, coordinating with various stakeholders like transporters, warehouse staff, and customs officials.

· Work Environment Adaptability: Comfortable working in a fast-paced, dynamic logistics environment, with adaptability to operational changes.

· Shift Flexibility: Open to working in NAM Shift (Night Shift), including evenings, weekends, and during high-demand periods such as peak shipping seasons.

· Technical Proficiency: Proficient in logistics-related software and Microsoft Office tools, including Excel, PowerPoint, and Word.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com.