Process Expert, Operations

Responsible to leverage RCM infrastructure and to Collaborate with Vendors / Terminal Operators / Vessel crews in monitoring and hyper caring Reefer Cargo shipments

At Maersk, we are a global leader in integrated logistics, pioneering the industry for over a century. Our commitment to innovation and transformation continuously redefines the boundaries of what’s possible—setting new benchmarks for efficiency, sustainability, and excellence.

We believe in the power of diversity, collaboration, and continuous learning, and strive to ensure our people reflect the customers we proudly serve. With a workforce of over 100,000 employees across 130 countries, we work together to shape the future of global trade.

Join us as we leverage cutting-edge technologies and create global opportunities. Let’s sail together towards a brighter, more sustainable future with Maersk.

Purpose of the role

The role is responsible for leveraging RCM technology to monitor reefer cargo shipments, ensuring operational efficiency and compliance with company policies and import regulations. It also involves coordinating with internal teams and meeting customer expectations through timely and effective shipment management.

You will be Responsible for:

• Leveraging RCM technology to monitor Reefer Cargo shipments.
• Operating with a customer-first mindset within the team, ensuring common understanding and focus on adding value to Maersk’s bottom line.
• Planning, following up on, and executing Trial and Hyper Care projects, ensuring deviations and malfunctions are identified promptly and appropriate actions are taken to prevent major deviations in temperature readings.
• Establishing connections with Reefer Technicians within the team and collaborating with the RCM Product Team to identify and resolve technical bugs, where applicable.
• Living the cultural amplifiers by consistently demonstrating Focus, Simplicity, and Teamwork.
• Upholding the company’s vision, values, and ethics through professional behavior and effective teamwork.
• Ensuring all process-related communications are handled in a timely manner and issues requiring investigation are addressed with root-cause analysis and concrete corrective actions.
• Maintaining a proactive approach to customer engagement at the leadership level by offering suggestions and solutions to further strengthen the value chain.
• Identifying and proposing changes that support standardization and improve quality, timeliness, and productivity, resulting in increased efficiency.

Qualifications

• Minimum 2–4 years of experience in SCM/logistics/shared services
• Experience in customer interaction roles preferred
• Bachelor’s Degree (Except Any B.E Disciplinary)
• Willingness and flexible to work in all shifts (Note: Cold Chain Excellence Execution operates 24/7, so week offs may fall on any day of the week)
• Working knowledge of MS office products and ability to quickly adapt to software

What We Offer:

• Impact: Be part of a team that directly contributes to global operations.
• Opportunity: Unlock professional and personal growth through diverse career pathways.
• Innovation: Work with a team that embraces technology and continuous improvement.
• Global Exposure: Collaborate across geographies and cultures.
• Work-Life Balance: Flexible working arrangements to support your well-being.

Technical Skills:

• Strong understanding of Reefer Shipment and Equipment handling
• Previous knowledge on Maersk internal applications and tools viz. such as GCSS, COMET, GSIS, SAP
• Knowledge in executing SQL, Macros
  

Soft Skills:

• Customer Orientation
• Attention to detail and analytical thinking
• Ability to collaborate and manage stakeholder expectations
• A good team player
• Proven experience in collaborating with Vendors & suppliers – challenge the Status Quo
  
  

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com.