Outbound Lead - Warehouse Operations

Job Description

APM Terminals

Outbound Lead– Warehouse Operations

Location: Narsapura, Kolar - Karnataka Industry: Logistics & Supply Chain (3PL Warehouse Operations)

Employment Type: Full-Time

Role Summary:

We are seeking an experienced and performance-driven Outbound Lead – Warehouse Operations to oversee the day-to-day functioning of a 3PL warehouse. The ideal candidate will be responsible for managing operations, workforce, process compliance, client coordination, P\&L performance, and continuous quality improvement. This is a leadership role requiring a hands-on approach, strong operational control, and team management capabilities to ensure seamless, efficient, and profitable warehouse operations.

Key Responsibilities:

1. Warehouse Operations Management:

• Oversee and manage end-to-end warehouse operations including receiving, put-away, inventory management, order processing, picking, packing, and dispatch.

• Ensure all operations adhere to the defined SOPs, client SLAs, safety, and compliance standards.

• Monitor daily workflows to maintain accuracy, productivity, and timeliness in all warehouse activities.

• Coordinate with transportation and customer service teams to ensure timely dispatch and delivery of goods.

2. People Management:

• Lead, supervise, and motivate warehouse staff including team leads, supervisors, and associates.

• Develop manpower plans and shift rosters based on operational volume.

• Conduct regular team meetings, performance reviews, and training programs to enhance team efficiency and morale.

• Address grievances and enforce disciplinary actions where required, ensuring a positive and compliant work environment.

3. Client and Stakeholder Management:

• Act as the operational point of contact for the client(s) and internal stakeholders.

• Ensure client KPIs and SLAs are met, and address any escalations or service issues promptly.

• Support onboarding of new clients or expansion of services within the warehouse.

• Provide regular operational reports and performance reviews to clients and senior management.

4. Financial and P\&L Responsibility:

• Monitor warehouse budgets and control costs related to labor, material handling equipment (MHE), consumables, and other resources.

• Track and analyse operational performance against financial targets (cost per unit, productivity, etc.).

• Identify cost-saving opportunities and implement measures to improve overall profitability.

5. Quality & Compliance Management:

• Implement and monitor quality control processes to ensure error-free and damage-free operations.

• Conduct regular audits (internal/client/external) and drive corrective and preventive actions (CAPA).

• Ensure adherence to health, safety, and environmental standards (HSE), and promote a culture of safety across the warehouse.

• Support implementation of continuous improvement initiatives (Kaizen, 5S, Lean, etc.).

Qualifications & Experience:

• Graduate in any discipline (preferably in Supply Chain, Logistics, or Operations). MBA/PGDM in Logistics/Supply Chain Management is an added advantage.

• 5–10 years of relevant experience in warehouse/logistics operations, with at least 2–3 years in a supervisory or assistant managerial role within a 3PL setup.

• Strong knowledge of WMS (Warehouse Management Systems), inventory control, and order fulfilment processes.

• Proficient in MS Office (Excel, PowerPoint, Word) and reporting tools.

• Familiarity with automation and MHE operations.

• Strong leadership and team management skills.

• Excellent planning, organizational, and analytical abilities.

• Effective communication and interpersonal skills.

• Ability to thrive in high-pressure, high-volume environments.

• Proactive problem solver with a continuous improvement mindset.

• Customer-focused approach with an understanding of service excellence

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

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