Operations Support

Job Description

The Operations Support is responsible for answering incoming calls and emails, providing excellent customer service. They monitor and respond to customer inquiries. They track, trace, enter, and update shipments.

ESSENTIAL FUNCTIONS:

● Answer incoming calls and provide excellent customer service to all callers

● Monitor and respond to customer inquiries received through email

● Make outgoing calls to follow-up on shipment status, resolve issues and update customers

● Track, trace, enter and update shipments

● Assist and support MGF stations and cartage agents

● Master outside customer applications

● Perform other duties as assigned

SKILLS/COMPETENCIES:

● Excellent oral and written communication and problem-solving skills

● Technological aptitude using the internet and on-line tools

● Ability to multitask

● Excellent organizational skills with emphasis on detail

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com.