Operations Implementation Manager

Job Description

At Maersk, we have big plans for logistics and services. Our aspiration is nothing less than to become the global expert in integrated logistics, offering a truly end-to-end service that makes trade simpler and easier than ever.

We are entrepreneurs at heart, we embrace every change as an opportunity. The diverse perspectives and contributions of our people are a unique advantage as we cross each new frontier. Every day we push ourselves to do better, and we encourage each other to do the same. If you believe you would add value to Maersk but don’t meet all the criteria we have included in this advert, we would still love to hear from you. Please explain the value you would bring in your application.

By Joining Maersk, you will become part of the global family of the company that moves 20% of global trade everyday all the way, where one of our core values is Our Employees. It goes without saying that we value diversity: we thrive on the diversity of our talent in all its forms, and we see it as a strength in building high-performance teams across brands, cultures, and locations.

Are you an experienced Operations Manager within Warehousing and Logistics?

Have you implemented new site launches and/or onboarded new Customers?

Can you demonstrate experience managing operational activities in a fast-paced environment?

Do you want a new challenge with an organisation that truly values its people?

As Operations Implementation Manager you will be a key member of the site management team with responsibility for all operational activities within the warehouse, having key influence and responsibility on the site financial, and health and safety performance whilst ensuring strong customer satisfaction and communication.

In addition to the main duties and responsibilities listed below the Operations Implementation Manager will be expected to perform other duties appropriate with their skills and abilities.

Main Responsibilities:

• Operational excellence​

• Drive standardisation of processes, tools, and ways of working across all operational site and estates.​

• Embed Our Name by ensuring reliability, consistency, and high-quality service delivery across all implementations.

• People ​

• Hold accountability for operational structures aligned in the design phase.​

• Recruitment and onboarding ​

• Training ​

• Foster a high-performance culture focused on safety, quality and continuous improvement. ​​

• Promote One Company mindset by aligning practices, sharing best practices, and reducing operational silos across regions and functions.​

• Ensure consistent implementation of SOPs, KPIs and reporting frameworks across locations. ​

• Identify and eliminate process variation to improve efficiency, scalability, and service quality. ​

• Support replication of successful operational models to enable scalable growth. ​

• HSE, Security & Business Resilience​

• Champion a 'Safety First' Mindset, embedding Constant Care into all operational activities and decision-making.​

• Ensure full compliance with all health, safety, security and environmental (HSSE) regulations, company policies, and local legal requirements. ​

• Proactively identify, assess, and mitigate risks within warehouse fulfilment operations.​​

• Customer Relations ​

• Act as a key point of contact for operational matters during implementation phases. ​

• Ensure clear communication and alignment with customers regarding operational readiness and performance. ​

• Lead incident prevention through strong governance, safety audits, and root cause analysis of near misses and incidents. ​

• Ensure all team members are appropriately trained, certified, and equipped to perform their roles safely.​

• Ensure consistent adherence to safety standards across all sites, regardless if ownership model.​

• Promote a proactive safety culture where every colleague takes ownership for their own safety and that of others.​​

Minimum Requirements:

• In-depth knowledge of fulfilment, warehousing and logistics operations ​​

• Strong understanding of supply chain Interdependency and end to end processes. ​

• Proven experience managing teams within fast-paces operational environments. ​​

• A Leader of leaders who can build a strong team​​ ​

• Familiarity with warehouse management systems (WMS) and operational tools ​​

• Experience in implementation or project-based operational environments ​

• Experience in UAT​

Preferred Requirements:

• Knowledge and experience of a bonded warehouse and customs understanding

• IOSH/NEBOSH Qualification

• International Transport Manager CPC Qualification

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com.