Ocean Dispute Resolution Senior Specialist

At Maersk, we are a global leader in integrated logistics, pioneering the industry for over a century. Our commitment to innovation and transformation continuously redefines the boundaries of what’s possible—setting new benchmarks for efficiency, sustainability, and excellence.

We believe in the power of diversity, collaboration, and continuous learning, and strive to ensure our people reflect the customers we proudly serve. With a workforce of over 100,000 employees across 130 countries, we work together to shape the future of global trade.

Dispute to Collection model for North America which will mean a single point of contact for disputes and collections which will enhance customer experience / avoid further disputes / faster turnaround time for collections

Key Responsibilities (JOB DESCRIPTION)

• Take full responsibility of directing and controlling the Disputes operations activities for customers in line with MAERSK processes, strategies and methodologies and work in partnership with stakeholders to ensure quality closure of disputes and collections (B2B) activities in line with agreed KPI’s for Disputes and Collections.

• Drive a portfolio, be the Finance and Disputes Resolution Partner by working closely with customers & colleagues in GSCs and Clusters

• Act as an Invoicing resolution point of contact for customers and communicate proactively to keep customers informed of any Disputes issue.

• Analyze disputes received through utilization of various systems to understand the Customer’s dispute

• Address and document root causes and seek continuous improvements – correct the issues and resolve the dispute.

• Actively work together with colleagues in other departments such as Contract Correction & Contract Management teams

• Co-ordinate with Finance and Commercial (GSC, Regions and Clusters)

• Ensure timely payments against disputed and non-disputed amounts

• Act in line with set targets to minimize gaps between DSO & BPDSO, and deliver on Collection KPIs including 30+/90+, On Account Cash & Dispute resolution E2E

• Provide analysis and conclusions for management decisions

Shifts: 6pm to 3am

Work Mode: 5 days work from Office

What We Offer:

• Impact: Be part of a team that directly contributes to global operations.

• Opportunity: Unlock professional and personal growth through diverse career pathways.

• Innovation: Work with a team that embraces technology and continuous improvement.

• Global Exposure: Collaborate across geographies and cultures.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

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