Multicarrier Customer Operations Specialist

Opportunity

At Maersk, we are transforming the future of global logistics through innovation, collaboration, and customer-centric solutions. As a global leader in integrated logistics, we connect and simplify our customers' supply chains across more than 130 countries.

We are looking for a Multicarrier Customer Operations Specialist to join our team in Jakarta. In this role, you will play a key part in delivering a seamless customer experience by managing end-to-end shipment coordination, ensuring timely documentation, and proactively supporting customers throughout the transportation process.

This is an excellent opportunity for someone who enjoys working in a fast-paced environment, collaborating with multiple stakeholders, and solving operational challenges while delivering exceptional customer service.

Key Responsibilities

As a Customer Service Agent, you will be responsible for delivering an excellent customer experience by ensuring efficient shipment execution and proactive communication throughout the logistics process.

Your responsibilities will include:

• Receive, review, and process customer orders accurately and in a timely manner.

• Manage booking activities and optimize shipment updates in accordance with internal procedures and operational guidelines.

• Prepare, validate, and distribute all required import and export shipping documentation to customers, carriers, suppliers, consignees, customs, and other relevant stakeholders while ensuring compliance with local regulations and company standards.

• Verify customer responses and supporting documentation, ensuring shipment documentation is complete, accurate, and finalized prior to execution.

• Proactively monitor shipment progress and provide customers with timely updates throughout the shipment lifecycle.

• Identify shipment exceptions, delays, or operational incidents and coordinate with internal stakeholders to ensure timely resolution while maintaining a high level of customer satisfaction.

• Collaborate closely with cross-functional teams including Trucking, Maersk Customs Services, Product, Procurement, Operations, and Sales to ensure smooth shipment execution.

• Build and maintain strong relationships with customers through responsive communication and proactive problem solving.

• Support continuous improvement initiatives by identifying opportunities to enhance operational efficiency and customer experience.

• Perform other duties and responsibilities as assigned to support business operations.

Who we are looking for

• Minimum 2 years of experience in customer service, logistics, freight forwarding, shipping, ocean transportation, or a related industry preferred.

• Experience in shipment execution, logistics documentation, or customer communication is an advantage.

• Strong analytical, problem-solving, and organisational skills, with the ability to manage multiple priorities and resolve operational challenges.

• Excellent interpersonal and communication skills, with proficiency in both Bahasa Indonesia and English.

• A proactive, detail-oriented, and collaborative mindset, with the ability to work effectively across teams and stakeholders.

• Good understanding of logistics processes and confidence in using digital tools and Microsoft Office applications, particularly Outlook, Excel, Word, and PowerPoint.

• The ability to remain calm under pressure while maintaining accuracy and delivering high-quality customer service.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law.
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