Lead Logistics CX & Operations Senior Specialist

Job Purpose

• Ensure smooth and reliable execution of shipments by adhering to standard processes and customer-specific requirements, while meeting service level agreements and performance targets.
• The role acts as a key customer contact, builds deep understanding of customer needs, and contributes to continuous improvement and digital transformation initiatives through proactive collaboration and operational excellence
• Take on additional accountability beyond day-to-day operational activities.
• Served as the focal point for cross-support business activities across the APA region (NEA, OCE, SEA, and MEK), facilitating seamless cross-area communication and ensuring successful business outcome delivery.

Key responsibilities

• Meet relevant SLAs and customer-specific KPIs consistently.
• ´Adhere to standard processes and customer-specific IOPs to ensure operational compliance. Ensure smooth execution of end-to-end shipments by coordinating with internal and external stakeholders.
• Act as a customer advocate and key point of contact
• Actively develop a strong understanding of customers’ businesses, priorities, and pain points.
• Identify improvement opportunities by leverage GCA good practice. And bring back the opportunities identified from other areas.
• Share relevant customer knowledge with internal teams to enhance collaboration and alignment

Required qualification

• Graduate in Logistics, Supply Chain, Business, or related field
• At least 5 years of experience in logistics / freight forwarding / supply chain operations
• Strong knowledge of SCM operations and documentation (BL, ISF, ASN, invoices, etc.)
• Experience in stakeholder management and customer communication
• Ability to handle high-volume operations with attention to detail
• Strong analytical and problem-solving skills
• Proficiency in MS Excel and operational systems
• Ability to work under pressure and manage multiple priorities.

Technical Knowledge

• Deep LL process understanding
• Customer Centricity
• Communication effectiveness
• Lead logistics systems(SCP,MODS) knowledge
• Problem solving
• OPEX knowledge
• English written and spoken
• Collaboration mindset

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law.
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