Lead Logistics Customer Experience and FINOPS Specialist

Has responsibility for handling daily Documentation tasks in line with
the Client/Process IOP's and ensures quality of service is maintained at
all times.
May support peers with technical or process related challenges during
process execution

Has accountability for preparation of export/import documentation andsubmission of the same timely and accurately to stakeholders.Adheres to IOPs and deviations to be checked prior with stakeholders.Focuses on data quality to ensure SLAs are met.Up-to-date understanding/training of Process and IOPs to createdocumentation.May perform root cause analyses in the event of escalations.May train new hires on the process(es).

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