LCL Operations Agent SAI

About Maersk

At Maersk, we have embarked on a transformation journey to become the global integrator of container logistics, connecting and simplifying our customers’ supply chains from end to end.

With a presence across the globe, our people are at the heart of our business. We are committed to creating an inclusive and collaborative environment where talented individuals can grow, make an impact, and build a career in global logistics.

If you are passionate about freight forwarding, enjoy solving operational challenges, and thrive in a fast-paced customer-focused environment, this could be the opportunity for you.

About the Role

We are looking for an LCL Operations Agent to join our team in Durban.

In this role, you will be responsible for managing the end-to-end operational lifecycle of LCL import and export shipments, from booking through to final delivery and invoicing.

You will work closely with customers, shipping lines, transport providers, warehouses, customs brokers, co-loaders, overseas offices, and internal teams to ensure shipments move efficiently, accurately, and in line with customer expectations.

This is an operationally focused role where attention to detail, ownership, proactive communication, and strong freight-forwarding knowledge are essential to success.

Key Responsibilities

Shipment Coordination & Execution

• Manage LCL import and export shipments from booking through final delivery.

• Coordinate cargo collection, warehouse handling, consolidation, deconsolidation, customs release, and final distribution.

• Arrange bookings with shipping lines, co-loaders, transport providers, depots, and warehouses.

• Monitor shipment milestones and proactively track cargo movement.

• Identify potential delays or disruptions and take corrective action.

• Maintain accurate shipment updates in operational systems.

• Ensure shipments are executed in accordance with customer requirements and company standards.

Documentation & Compliance

• Prepare, review, and process operational and shipping documentation accurately and within required timelines.

• Manage documentation including Bills of Lading, Cargo Manifests, Shipping Instructions, Delivery Orders, Arrival Notices, and customs/regulatory documentation.

• Ensure compliance with local and international trade requirements.

• Maintain accurate shipment records and filing systems.

• Work with customs brokers and relevant authorities to facilitate smooth cargo clearance.

• Verify documentation to minimize delays, penalties, and service disruptions.

Customer Service & Stakeholder Management

• Act as a key operational contact throughout the shipment lifecycle.

• Provide proactive updates on shipment status, transit progress, delays, and delivery schedules.

• Respond to customer queries professionally and in a timely manner.

• Manage escalations and resolve operational issues effectively.

• Build strong relationships with customers and internal and external stakeholders.

• Collaborate with Customer Service, Sales, Finance, Compliance, and Customs teams.

Financial & Administrative Activities

• Verify supplier invoices and operational costs against agreed rates.

• Support accurate customer billing and revenue recognition.

• Ensure accurate shipment costing within operational systems.

• Maintain operational records and reports.

• Support KPI monitoring, performance analysis, and cost-control initiatives.

Continuous Improvement

• Identify opportunities to improve operational efficiency, productivity, and service quality.

• Participate in operational reviews and improvement projects.

• Contribute to best practices within LCL operations.

• Promote a culture of accountability, operational excellence, and customer-centric service.

What We’re Looking For

The ideal candidate will bring:

• Strong knowledge of freight forwarding and LCL operations.

• Practical experience handling import and export shipments.

• Good understanding of shipping documentation, customs processes, and Incoterms.

• Experience with forwarding operations, shipment invoicing, and operational costing.

• Strong organizational and planning skills.

• Excellent attention to detail and accuracy.

• Strong communication and stakeholder-management skills.

• A proactive, customer-focused approach.

• Strong analytical and problem-solving abilities.

• Ability to manage multiple priorities and work effectively under pressure.

• Good computer literacy and experience using freight-forwarding systems.

• Qualifications & Experience

  Essential:

• Matric / Grade 12.

• Diploma or Degree in Logistics, Supply Chain Management, International Trade, or a related field is advantageous.

• Minimum 2 years of relevant employment experience in freight forwarding, logistics, and/or LCL operations.

• Proven experience coordinating import and export shipments.

• Working knowledge of shipping lines, transport providers, customs processes, and freight-forwarding operations.

• Strong understanding of international shipping documentation.

• Ocean freight and LCL experience are essential.

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Advantageous:

• Experience in both LCL and FCL operations.

• Cross-border experience.

• Experience within a multinational freight-forwarding environment.

• Knowledge of international trade regulations and customs compliance.

• Experience using CargoWise.

What Success Looks Like

Your success in this role will be measured through:

• On-time shipment processing and delivery.

• Customer satisfaction and service quality.

• Documentation accuracy and compliance.

• Achievement of shipment milestones.

• Billing and costing accuracy.

• Operational productivity and efficiency.

• Effective resolution of shipment exceptions and escalations.

• Compliance with company and regulatory requirements.

Why Join Maersk?

At Maersk, you will become part of a global organization where you can work with colleagues and customers across different markets and cultures.

We offer an environment where collaboration, accountability, continuous learning, and innovation are encouraged. You will have the opportunity to develop your logistics expertise while contributing to the smooth movement of cargo and the success of our customers’ supply chains.

If you are an experienced freight-forwarding professional who takes ownership, enjoys working with multiple stakeholders, and is passionate about delivering excellent operational service, we would love to hear from you.

#RPO

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com.