LCL Experience Agent

Job Description

We offer

Working at Maersk brings a unique blend of being part of a rich heritage and an enthusiastic, youthful, fast-paced logistics company. We believe in rewarding and recognizing individual performances within highly professional teams supported by our distinctive values.

Collaborative and commercial mindsets are the key cornerstones of being a high performer in Maersk.

As a performance-oriented company, we strive to always recruit the best person for the job – regardless of gender, age, nationality, sexual orientation or religious beliefs.

We are proud of our diversity and see it as a genuine source of strength for building high-performing teams.

As a LCL Experience Agent you own and manage end-to-end customer experience within the assigned scope in LCL Product, in compliance with relevant company procedures. Strictly monitor performances through KPI’s with particular attention to Quality and Finops.

Key responsibilities:

In this role you will:

• Supervises booking, gives quotations on LCL import and export, handles entries, completes Bill of Lading (BoL) and sea freight documents.

• Supervise the carrier booking transactions and follows the billing.

• Maintains relationships with Maersk offices at destination/origin, customers, and vendors.

• Offers assistance in the resolution of customers queries and issues, both in Croatian and English.

• Data processing and reports.

We are looking for:

We are looking for a quite round professional, with a good knowledge of the shipping industry, import and export, and the proper professional behaviour. Strong communication skills in Croatian and English are instrumental for the role as you will talk and write with customers and internal stakeholders. Financial understanding is highly appreciated and you will have to ensure the costs and incomes are captured in the systems. Detail orientation and hands-on approach will help you solve the daily operations.

Additional information

• The position is based in Rijeka, Croatia.

• This is a fixed term contract with a possibility of extension.

If you have been reading so far, we are glad to see you are interested! If you could see yourself in this role and you are keen to join our journey to become the Global Integrator of Container Logistics, we are very much looking forward to your application.

Our recruitment process:

If you are a self-confident, good-mannered person with a hunter mindset, eager to go the extra mile for your customers, than we are waiting for your application. Please write it in English. As applications will be read continuously, do not wait with your application!

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com.