Inland Customer Operations Coordinator

Job Description

This isn’t just about the part you play in our business, it’s about the change you can make in our world. Let’s create a better tomorrow and make positive change – socially, economically and globally.

At Maersk, we see global trade as a force for good, connecting communities, feeding and bringing wealth to the world. We move 20% of global container trade, and we exercise our leadership position responsibly. We strive ambitiously to make trade more open, inclusive and sustainable – for communities, customers and employees worldwide. With Maersk, you’ll be surprised at the difference we can make in the world together.

Inland Customer Operations Coordinator

Ready to connect logistics to the world?

Do you thrive in complexity, connect the dots across transportation flows, and deliver excellent customer experiences while adapting quickly to changing priorities?

Join our Inland team and play a key role in delivering seamless end-to-end logistics solutions across landside transportation. We focus on truck, rail, and rail combined operations (RCO), connecting logistics hubs, container ports, and global supply chains.

As a leading provider of integrated logistics solutions, we enable our customers to rely on one trusted partner to move cargo safely, efficiently, and on time.

This is an opportunity to join a transforming Inland organization and contribute directly to how execution, vendor collaboration, and customer experience continue to evolve.

The Role

As Inland Customer Operations Coordinator, you will be responsible for coordinating and executing inland transportation operations for import, export, and empty container movements across customer locations, depots, and ports.

You will operate at the center of our inland delivery setup and collaborate closely with transport vendors, Customer Experience (CX), Finance Operations (FINOPS), Procurement, Product teams, and our back-office teams in India to ensure reliable and cost-efficient delivery.

You will also support our cross-country operating model, working closely with colleagues across Denmark, Sweden, Norway, Finland, Estonia, Latvia, and Lithuania.

As part of our ongoing transformation journey, you will help improve execution through new platforms, automation initiatives, and simplified vendor communication processes.

Key Responsibilities

You will:

• Plan, optimize, allocate, and execute daily transport activities for import and export containers, including empty positioning
• Coordinate end-to-end delivery execution and proactively manage operational constraints and service disruptions
• Communicate execution status, risks, delays, and recovery actions with Customer Service, back-office teams, and vendors
• Actively participate in and continue developing our dispatcher setup together with dedicated transport vendors
• Balance cost efficiency, preferred routings, vendor performance, and service reliability
• Ensure timely and cost-effective delivery while maintaining a strong customer experience
• Drive cost recovery, profitability, and support dispute resolution activities
• Identify opportunities to improve operational processes, execution quality, and customer outcomes
• Provide cross-country operational support and collaborate across markets when required

What Makes You Successful

You combine strong operational execution with a proactive and collaborative mindset. You are comfortable working in a dynamic environment where priorities can shift quickly, and you stay focused on delivering reliable outcomes for customers and stakeholders.

Furthermore, you:

• Adapt quickly to changing priorities and operational conditions
• Solve problems by identifying root causes and finding practical solutions
• Take ownership and drive tasks through to completion
• Build strong relationships with vendors and internal stakeholders
• Balance customer experience, operational performance, and cost efficiency
• Communicate clearly and collaborate effectively across teams and countries
• Identify opportunities to improve processes and ways of working
• Are comfortable using technology and adapting to new platforms
• Are fluent in Danish & English, both written and spoken

Dispatcher experience is an advantage, but not a requirement. More important is your mindset, adaptability, and ability to collaborate effectively in a complex inland setup. You will combine operational discipline with strong stakeholder collaboration and continuous improvement.

Who We Are Looking For

You value delivering exceptional service to customers, vendors, and internal stakeholders.

Additionally, you take ownership, communicate effectively, and remain accountable in a fast-paced environment. You are comfortable adapting to new technologies and know when to escalate issues or drive them through to resolution.

What We Offer

• A key role in a strategically important and evolving Inland organization
• An international and collaborative work environment across the Nordics and Baltics
• The opportunity to influence inland execution and vendor collaboration
• Exposure to transformation initiatives and process optimization
• A workplace where ownership, adaptability, collaboration, and results matter

We look forward to receiving your application.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com.