Head of Lead Logistics Operations & Customer Experience – Mexico

Join the wave of growth at Maersk! We're not just a company, we're a movement. With a vision larger than the ocean, we're on a mission to connect and simplify our customers' supply chains as a true integrator of container logistics. And we need talented individuals like you to make it happen!

As part of our GSC Americas team, you'll be at the forefront of driving excellence across our global network, collaborating with diverse professionals, and embracing challenges that inspire growth. If you're ready to propel your career with a world leader in transport and logistics, Maersk is your destination. Embark on a journey with us—where your passion will navigate the future of global commerce.

Here's the Deal

This is a senior leadership role for our Lead Logistics (LLP) pillar in Mexico, leading a multi-site team through a layer of team leaders and reporting into the Regional Head of Lead Logistics CX & Operations. It comes at a moment of growth: we are expanding our Lead Logistics footprint in the Mexico GSC and transforming how we operate through new digital platforms.

Day-to-day operations sit with your team leaders. Your focus is the strategy above them: shaping the operating model, anticipating challenges before they surface, building a strong partnership with our Area colleagues, and positioning the GSC as a true value-adding partner. You will also hold credible end-to-end Lead Logistics conversations with customers and product teams.

Key Responsibilities

• Define and lead the strategic roadmap for the Lead Logistics Operations & CX pillar in Mexico
• Lead the migration of Lead Logistics work from the Area into the GSC, including team scale-up and capability build
• Drive the transformation toward SCP, NFTP and related digital platforms, with accountability for adoption
• Build a strategic, lasting partnership with the Mexico Area leadership team
• Design the operating model: accountabilities, decision rights, governance forums and escalation paths
• Own service delivery performance, SLAs, productivity and cost-to-serve across the pillar
• Forecast operational risks and challenges, and steer team leaders toward resolution
• Mentor, coach and develop team leaders into a high-performing leadership layer
• Lead end-to-end Lead Logistics conversations with customers and product teams
• Collaborate across multicultural, multi-site teams in Mexico, Manila and wider Latin America
• Ensure governance, risk management and compliance across the operation

The Basics

• Academic Background: Supply Chain, Logistics, International Trade, Business Administration, Industrial Engineering or related field
• Years of Experience: 8+ years in logistics or supply chain operations, including 4+ years leading leaders in large, multi-site teams
• Technical Skills: Operating model design, SLA and KPI governance, cost-to-serve and productivity management, digital platform adoption
• Software: MS Office (Advanced), supply chain and transport management platforms; exposure to SCP is an advantage

Must Have

• End-to-end Lead Logistics (LLP/4PL) expertise, covering booking through invoicing. Financial Audit & Billing (FA&B) experience is a strong advantage
• Proven experience in work migration and business transformation
• Experience leading multicultural teams across different countries or locations
• English Level: C1

Competencies

• Strategic thinking
• Stakeholder partnership and influence
• Change leadership
• Customer centricity
• People leadership and coaching
• Executive communication

What we offer

At Maersk, we offer exciting global career opportunities that enhance your skills through our award-winning, diversity-focused talent development programs. Our dynamic work environment keeps you energized and motivated, as you join a values-driven, diverse, and passionate team that truly supports one another. We are dedicated to fostering a culture of fairness, respect, responsibility, and care for our business and customers. With competitive compensation and benefits, our globally recognized talent policies ensure continuous investment in your personal and professional growth. We value diversity as a source of strength and are committed to helping you unlock your full potential as part of our high-performing teams.

*Please consider that, as per Mexican regulations on foreign employment, we are currently only able to consider Mexican workers for our Americas Hub in Mexico City.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com.