Global Control Tower Manager

Job Description

Are you ready to take the next step in your career?

We are looking for a Global Control Tower Manager.

As the Global Customer Manager, you will be responsible for delivering Maersk’s value proposition by ensuring exceptional service to assigned customers. You will lead a skilled team and serve as the primary point of contact, driving global performance, maintaining high data quality, and enabling visibility for effective decision-making. This role is critical in fostering customer retention and leading continuous improvement initiatives.

Key responsibilities:

· Lead, coach and develop the Global control tower team

· Lead key client relationships, representing their interests internally and building a strong understanding of their business and service needs

· Take ownership of the key client's experience, delivering proactive and best-in-class service

· Ensure seamless end-to-end shipment execution by collaborating with customers, operations teams, program managers, and commercial stakeholder

· Proactively identify exceptions, seek right support for solution and support with resolution.

· Manage risk assessment processes to anticipate disruptions and implement mitigation strategies

· Drive compliance with agreed execution standards and customer-specific IOPs, monitor relevant KPIs, and ensure all regulatory and process requirements are met

· Manage analytics and data analysis for the account, delivering performance dashboards, milestone tracking, and reporting for the customer

· Ensure proper document handling in line with compliance regulations, internal procedures, IOPs, and SOPs

· Serve as the escalation point for the customer, following up on shipment issues and ensuring timely resolution throughout the transport process.

· Develop and maintain relationships with other internal functions

You will be accountable for

· Global customer satisfaction

· Create value for the customer and Maersk

· Builds strong customer relationships, actively captures customer feedback, and represents the customer’s voice within Maersk.

· Leads a flexible and scalable global control tower organization, ensuring effective and efficient resource management

· Drives continuous improvement by monitoring performance against KPIs and targets, taking corrective action when needed, and ensuring alignment across supporting teams.

· Promotes standardization and optimization by identifying gaps between operational performance and data output, and implementing action plans to close those gaps.

We’re looking for:

· At least 5 years of experience in a logistics role

· Previous experience from a control tower role is a strong advantage

· Strong leadership and coaching skills

· Composure under pressure and ability to multitask and manage multiple deadlines

· Supply chain optimization knowledge

· Ability to manage stakeholders at various levels in the organization

· Independent, able to work with stakeholders all over the world

· Proficient in Microsoft Office, including Outlook, Word, and Excel

#LI-AA9

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com.