Detention & Demurrage Filing Specialist

Individual is hired to for north America detention and demurrage team for focusing on the filing and invoicing process for North America Detention and Demurrage process . He / She is also expected to understand the Root cause and help fix the same in the upstream process. He/ She is responsible for the disputes reductions and improve invoice quality.

Maersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence.

At Maersk, we believe in the power of diversity, collaboration, and continuous learning and we work hard to ensure that the people in our organization reflect and understand the customers we exist to serve.

With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics.

Join us as we harness cutting-edge technologies and unlock opportunities on a global scale. Together, let's sail towards a brighter, more sustainable future with Maersk.

You'll be responsible for:

Sales Process & Request Management:

• Demonstrate strong understanding of the end-to-end sales process, including special sales areas.

• Prioritize and manage incoming sales requests to ensure timely and accurate execution.

• Ensure smooth workflow management and adherence to defined SLAs.

• Act as a SPOC for frontline sales and stakeholders.

Quality & Governance:

• Ensure high-quality processing of requests with strict adherence to SOPs and policies.

• Perform Root Cause Analysis (RCA) for errors and implement corrective actions.

• Drive compliance with company values, governance standards, and audit requirements.

• Track and reduce rework, errors, and process deviations.

Operational Management:

• Maintain a daily work allocation tracker and monitor task distribution.

• Manage workload planning, roster scheduling, and resource allocation.

• Allocate assignments effectively to optimize team productivity and turnaround time.

• Monitor queue health, aging items, and backlog management.

Performance Management & Reporting:

• Track, analyze, and report weekly productivity, performance, and process metrics.

• Monitor KPIs such as SLA adherence, quality scores, throughput, and efficiency.

• Provide insights and actionable recommendations to improve performance outcomes.

Stakeholder Management:

• Coordinate closely with Sales, Customer Service, and other cross-functional teams.

• Facilitate issue resolution and drive closure of customer or sales-related disputes.

• Maintain strong communication and alignment with stakeholders on priorities and escalations.

Continuous Improvement & Transformation:

• Identify process gaps and drive process improvement initiatives.

• Implement innovative solutions to enhance efficiency, reduce manual effort, and improve quality.

• Support automation and digital transformation initiatives where applicable.

Customer & Dispute Management:

• Lead and support customer-driven initiatives, especially related to dispute resolution.

• Work with stakeholders to address disputes efficiently with a focus on customer experience.

• Identify recurring issues and drive preventive controls.

Team Support & Leadership:

• Support the team in achieving productivity and efficiency targets.

• Work closely with leadership to drive engagement, capability building, and performance improvements.

• Promote a culture of collaboration, accountability, and continuous learning.

Additional Responsibilities:

• Monitor process adherence and performance benchmarks.

• Arrange and facilitate Gemba/visitor sessions to showcase process excellence.

• Ensure proper documentation and knowledge management practices are followed.

• Advanced proficiency in PowerPoint and Excel, with the ability to create insightful presentations, dashboards, and data-driven reports for leadership review.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com.