Customer Success Partner

Job Description

As the first contact window of customers, understand customer's business and their goals to guide them to optimize the use of products or services that Maersk provide. Gain trust from customers and build long-term relationships. Minimize customer churn. Supports the sales team to manage and grow assigned accounts in line with the organizational strategy, goals, policies and processes.

Key Responsibilities:

Ensure Sales reps are supported using the standard channels and build long-term trusting relationships with the customers to ensure they realize full value from their investment with Maersk
• Ensure internal alignment on customer's goals and marketing strategies. Partner with cross functional Maersk teams to develop and execute omni channel digital marketing strategies that maximize value for customers.
• Continually assess customer progress toward stated goals and drive expected results in the areas of adoption, usage, business value, friction and overall relationship
• As a customer advocate, ensure customer needs are met and account issues are resolved quickly, leveraging resources from across the company as needed
• Manage the Allocation process and coordinate with customers to ensure they deliver on the commitment.
• Manage the tender handling process and co-ordinate with TCM to ensure a comprehensive and competitive offer is submitted to the customers.
• Co-ordinate the L&S Quoting & contracting process with the relevant teams.
• Timely contract renewals & contract management including contract fulfillment.

Who we are looking for:

You have high level of energy and thrive in a fast-paced environment with ambitions to deliver outstanding results. You are a mature individual who embraces ambiguity and enjoy working with people and building relationships across our business.

We require experience with the following:

• Excellent stakeholder management and communication skills, able to gain credibility, engage and motivate others to deliver on required actions in a dynamic environment.

• Team-oriented, with a passion to contribute to an engaging environment, and proactively collaborate with colleagues across multiple functions and geographies

Following skills are seen as an advantage :

Measurable KPI management such as
• Customer NPS
• Contract Compliance
• Invoice Quality

Consultation about
• Contract management
• Sales Outstandings
• Customer Performance

Internal stakeholder management
• Sales reps
• One Team Sales
• Product managers
• GSC Execution teams
• Finance (invoice quality, dunning etc.)

External stakeholder management
• Customers
• Account management execution
• Commercial knowledge
• Excellent communication skills
• Building customer relations
• Stakeholder management
• High-level product understanding including how it solves different customer pains

Language

Korean - Native

English - Business

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com.