Customer Experience Trainee

Job Description

Customer Experience Trainee : 12 Months (Training Contract)

Maersk Senegal is looking for a Customer Experience Trainee to join our team. This role offers a unique opportunity to bring in fresh talent to learn how to own and manage customer experience by identifying issues, building strong relationships, and co‑creating the right solutions that benefit both Maersk and our customers.

The trainee will gain hands‑on exposure to customer experience operations while actively participating in clearing outstanding and longstanding backlogs.

WHAT WE OFFER

When you join Maersk, you’ll find that the world is your workplace. You’ll work in a culturally diverse and stimulating environment, surrounded by new ideas and different ways of doing things.

We believe in individual performance within highly professional teams, supported by our distinctive values. Teamwork for us means acceptance, respect, dedication, and the belief that we achieve more together.

Living our values means competing ethically and responsibly so that our name remains synonymous with credibility and trust. Through Constant Care and Humbleness, we prepare for the future while recognising that our customers and competitors drive our continuous improvement. With Uprightness and Our Employees, transparency and accountability go hand in hand with being an inspiring and challenging place to work.

At Maersk, we are proud to hire the best person for the job, irrespective of gender, age, nationality, or religious belief.

Key Responsibilities:

•Improve customer satisfaction (CSAT )

•Improve the key performance indicators relative to Phone, Email and Chat

•Drive the cross-selling and upselling strategy

•Improve the self service through the usage of Maersk Digital tools

•Improve the key performance indicators on documentation measures and information flow

•Customer’s business Acumen and ability to know what factors drives the decision making.

•Understanding of external factors impacting Customer’s supply Chain & understand their sense of urgency, service needs, drivers and desires.

•Ability to align with customer expectations upfront & to be able to respond with suggested solutions

•Be the primary point of contact for own customers and ensure smooth execution of the end-to-end shipment lifecycle, including the inland delivery, by working closely with the customer as well as internal stakeholders.

•Execute cost saving plans in line with procurement logic to deliver a consistently deflationary cost profile while maintaining excellent standards of safety and reliability, including efficient planning and triangulation

•Proactively track shipments and notify customers of relevant deviations from the transport plan (ocean and inland), including potential solutions or alternatives.

WHO WE ARE LOOKING FOR

Someone with:

• Recently completed studies or early‑career profile

• No prior work experience required

• Educational background in Logistics, Marketing, Business Management, or related fields

• Strong interest in customer experience, logistics, and supply chain

• Good communication and relationship‑building skills

• Proactive, structured, and eager to learn

• Ability to work in a fast‑paced, team‑oriented environment

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com.