Customer Experience Professional

Job Description

As a company, we promote a culture of honesty and integrity, and value the trust it allows us to build with customers and employees alike. Our focus on our people is what sets us apart and keeps our customers coming back to work with us!

If you are seeking to be a part of a family, this is the place for you!

Maersk Warehousing and Distribution USA LLC handles end-to-end warehousing and distribution logistics needs utilizing our strategic network of storage facilities. Our facilities are capable of receiving, storing, processing and dispatching cargo, so we can build flexibility and resilience into the supply chain process. Our integrated solutions allow us to be prepared for supply chain risks, so we can plan distribution to better achieve lead time and goals despite unexpected conditions. Our extensive experience, connections, and deep expertise across different sectors, industries, and transportation modes, means we can be counted on for process excellence that will save time and money.

Job Summary

We are seeking a Customer Experience Specialist to support a key healthcare account, working closely with both Philips and GE teams. This role will serve as the primary point of contact for the customer, ensuring clear communication, accurate reporting, and a high level of service delivery. The ideal candidate is customer-focused, confident in managing client relationships, and knowledgeable in transportation or logistics operations.

This is a full-time position, Monday through Friday, 8:00 AM – 5:00 PM.

Responsibilities

• Serve as the main point of contact for designated healthcare accounts (Philips or GE).

• Communicate directly with customer teams to provide updates, resolve issues, and ensure service expectations are met.

• Manage and coordinate transportation-related needs for the account.

• Provide timely reporting and status updates to customers.

• Address customer concerns professionally and escalate issues when necessary.

• Collaborate with internal operations teams to ensure seamless service execution.

• Maintain accurate records of customer interactions and service activities.

• Deliver a high level of customer satisfaction while representing the company professionally.

Qualifications

• 2+ years of customer service experience.

• Strong communication skills (verbal and written).

• Experience working directly with clients in a professional setting.

• Ability to manage multiple priorities in a fast-paced environment.

• Strong problem-solving and organizational skills.

Preferred (Nice to Have):

• Knowledge or experience in transportation, logistics, or supply chain operations.

• Experience supporting healthcare or large corporate accounts.

• Familiarity with managing customer-facing reporting and service coordination.

Company Benefits:

• Medical

• Dental

• Vision

• 401k + Company Match

• Employee Assistance Program

• Paid Time Off

• Flexible Work Schedules (when possible)

• And more!

Pay Range:

60k -65k annually

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com.