Customer Experience Partner - Ocean

Job Description

A.P. Moller-Maersk is an integrated transport and logistics company, going all the way, together, for our customers and society. Our customers are at the heart of our vision, and our aim is to create more value for our customers across their supply chain. We are devoted to creating simple, effective, and reliable solutions for our customers, continuously lifting industry standards, and enabling global trade in the most sustainable manner possible.

We Offer

An exciting career opportunity in an international, challenging business setting characterized by high pace and diversity. You will get to focus on creating value through customer delight, work in collaboration with teams in a dynamic environment, where you will be valued and cared for.

You will be part of Customer Experience team for West India creating delightful experiences by providing innovative solutions to our customers.

Key Responsibilities

• Be accessible to customers through addressing incoming calls and proactive outgoing calls/ mails and face to face customer reviews
• Build strong and lasting relationships with customers and provide second-to-none customer service which reflects in customer loyalty
• Pro-active communication on any issues pertaining to shipment bookings
• End-to-end ownership and accountability of customer issues
• Collaborate with different functions to provide effective solutions to customers
• Increase share of wallet of customers through outstanding client servicing and drive inland solutions
• Address root causes and seek continuous improvements – constantly look for ways to improve work processes
• Adhere to standardized processes and tasks without compromising customer experience
• Work independently and assist the team in realizing goals and set benchmarks by sharing knowledge and best practices amongst each other.

Who we are looking for

• Bachelor/Master's Degree with 2 - 3 years of work experience in Customer Service roles. Experience in shipping/ logistics is highly preferred
• Person who has strong understanding of business, market, customer with a passion to delight the customer through service
• Excellent in written and oral communication (English)
• Can influence and persuade the customers and handle exception management
• Ability to manage change and ambiguity
• Has the ability to handle complaints with a smile and is willing to build a long-term relationship with customer
• An excellent team player
• Able to work under pressure
• Strong interpersonal skills

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com.