Customer Experience Partner

Job Description

This isn’t just about the part you play in our business, it’s about the change you can make in our world. Let’s create a better tomorrow and make positive change – socially, economically and globally.

At Maersk, we see global trade as a force for good, connecting communities, feeding and bringing wealth to the world. We move 20% of global container trade, and we exercise our leadership position responsibly. We strive ambitiously to make trade more open, inclusive and sustainable – for communities, customers and employees worldwide. With Maersk, you’ll be surprised at the difference we can make in the world together.

Looking for a chance to work with tailor-made logistics in a global leader in container logistics?

Customer Experience Partner

We offer

At Maersk, we are pioneers in logistics. We are embarking on a bold new direction, expanding our capabilities to become a truly end-to-end logistics service provider that can deliver intelligent solutions for customers around the world.

Innovation will play a huge part in getting us there. And joining us at our office in Aarhus, we will empower you and your colleagues in our LCL team to find new ways to take the complexity out of logistics – and make it as simple and customer-friendly as possible.

This also means you will get ample opportunity to develop your talent and take your career further – and we will support you in your endeavours.

If you love talking to a wide array of people during the day – from customers, suppliers and colleagues around the globe – then this is the job for you.

Key responsibilities

When joining Maersk, you will help us create unique customer experiences while ensuring that our customers’ goods are duly prepared for departure and arrival.

Together with your team, you will be responsible for creating tailor-made logistics solutions for our customers, enabling them to outsource their logistics value chain to us. You are also accountable for customer channel management, customer onboarding and relationship management, cash, contract and dispute management.

Your job will be to create truly integrated end-to-end logistics services and transportation solutions that moves the world for our customers. This involves owning the customer experience by managing the shipment process and coordinating with the various countries and global logistics teams.

Other responsibilities:
• Build customer relationships and be curious about customer business needs and drivers in order to better serve them and identify new business opportunities
• Ensure the whole shipment life cycle is executed smoothly, monitor agreed service-level agreements and identify root causes if expectations are not met
• Coordinate with the commercial organization on customer commitments and forecasts
• Advise Maersk management on potential service failures and trends
• Drive continuous improvement to satisfy customers and ensure we do things better and smarter
• Support the digitization agenda by positively influencing customers’ uptake of new e-features

We are looking for

The ideal candidate have excellent planning skills, and you have the ability to juggle different tasks at the same time without losing the bigger picture. Also, you love delivering great customer experience and your well-developed communications skills allow you to tackle any issues with a smile and quickly identify the right solution.

Furthermore, you:

• Preferably comes with a background as freight forwarder and/or logistics supply chain role.
• Hands-on experience with CargoWise
• Have previous customer experience from a customer-facing role
• Like spotting ways to optimize existing processes
• Speak and write English effortlessly, and you are also fluent in Danish

We look forward to your application!

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com.