Customer Experience Consultant

Customer Experience Consultant

Would you like to be part of a value-driven, commercially oriented international environment where we enable global trade every day? We have an opportunity for a Customer Experience Consultant to join for one of the integrated solutions for one of our Strategic Global Accounts to join our in Casablanca, Morocco for one of our South-west European operations.

WHAT WE OFFER:

When you join Maersk, you’ll find that the world is your workplace. You’ll work in a culturally diverse, stimulating environment, surrounded by new ideas and different ways of doing things. We believe in individual performance within highly professional teams supported by our distinctive values. To us teamwork means acceptance, respect, dedication, and the idea that we can achieve more when we all pull together.

Living our values means competing in the marketplace in an ethical way so our name is synonymous with being a credible and valuable business partner. Through Constant Care and Humbleness, we strive to prepare for the future, while never forgetting that our customers and competitors are key to our ability to improve. In our daily work Uprightness and Our Employees mean that transparency and accountability in everything we do go hand in hand with being an inspiring, challenging place to work. At Maersk, we take pride in hiring the best person for the job – irrespective of gender, age, nationality, or religious belief.

KEY RESPONSIBILITIES:

• Manage the end-to-end shipment execution for a strategic customer account, ensuring full compliance with company procedures, SOPs, and agreed customer requirements.

• Ensure timely and effective resolution of customer issues by engaging relevant internal stakeholders.

• Execute all assigned tasks efficiently and with a responsibility and open mindset for changes and adjustments.

• Build strong relationships with all stakeholders, including offshore teams, to deliver a positive customer experience and ensure a smooth execution of the end-to-end shipment life cycle.

• Work closely with customers, stakeholders and internal teams to ensure a smooth execution of the end-to-end shipment life cycle.

• Demonstrate problem-solving and critical thinking skills, as well as excellent interpersonal and communication skills.

• Energetic, well-organized, self-initiated, and good coordination skills are a must.

WHO WE ARE LOOKING FOR:

Someone with:

• Strong experience in logistics, freight forwarding, or supply chain operations is required. (Customer experience exposure in previous experiences is not mandatory)

• Customer-centric mindset.

• Good knowledge of MS Excel and experience working with multiple systems.

• Fluency in English, French, and Arabic is required. Knowledge of Spanish would be an advantage.

• Problem-solving and critical thinking skills.

• Teamwork and team mindset.

• Excellent interpersonal and communication skills.

#RPO

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com.