Customer Experience Consultant

Job Description

We Offer:

We offer you exciting career opportunities with an international reach to further expand your experience through our diversity-focused and award-winning talent development initiatives.

Energizing and pioneering, this is also an environment that keeps you motivated. You’ll be joining a values-led, genuinely diverse, and talented team that is passionate about being there for employees, and for each other. We strive to deliver the right environment for the right people while fostering a culture of fairness, mutual respect, responsibility, and care for our business and our customers.

We have an excellent compensation and benefits package for full-time employees. Our talent policies are recognized world-wide as one of the best in the industry and we continue to look for new ways to invest in our people through ongoing personal and professional development initiatives.

We value the diversity of our talent and will always strive to recruit the best person for the job. We’re proud of that and we see it as a genuine source of strength for building high performing teams.

Key Responsibilities:

• Delivers a positive customer experience for all customers and ensures a smooth execution of the end to
end shipment lifecycle by working closely with the customer and internal teams.
• Manage interaction with the refrigerated cargo customer portfolio. Have direct communication with the
customer.
• Create bookings, keep records updated as per customer needs.
• Manage shipping instruction & VGM submission and keep closed follow up of cut offs.
• Manage communication with internal stakeholders.
• Keep records and data update for customer follow up.
• Analyze how to improve the service provided to customers.
• Is responsible for customer satisfaction and has experience with customer interaction.
• Understands customers' business drivers, needs and requirements.
• Handles incoming customer services queries, issues and exception management.
• May support the Customer Experience Partner and internal teams.

We are looking for:
• At least 3 years of experience in similar roles.
• Experience in Maritime Transportation (preferable),
• Experience in logistics desirable.
• Experience in reefer cargo is a plus.
• Bachelor's degree in business administration, foreign trade or similar field (new grads are invited to apply).
• English: Intermediate.
• Proactive.
• Strong communication and customer service skills.
• Negotiation skills.
• strategic thinking and influence.
• Organized person.

You have been reading so far, we’re glad to see you are interested. And if you want to use your skills to make a difference, we look forward to hearing from you. Apply now!

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Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com.