Customer experience and service consultant

Job Description

Maersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation, we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence.

At Maersk, we believe in the power of diversity, collaboration, and continuous learning and we work hard to ensure that the people in our organization reflect and understand the customers we exist to serve. With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics.

Join us as we harness cutting-edge technologies and unlock opportunities on a global scale. Together, let's sail towards a brighter, more sustainable future with Maersk.

Key Responsibilities

• Execute, manage and supervise their shipments globally as Customer Experience Consultant

• As a primary contact point of contact for customer experience, ensuring customer satisfaction by high-quality & timely service in cooperation with customers, colleagues and overseas counterparts

• Execution of ensuring to meet KPIs and handling customer reports

• Within customer’s business, responsible for clarifying and resolving irregular items related to finance items internally

• Simple negotiation, vendor management,SOP adherence, troubleshooting and other ad-hoc assignments

• Interface with multiple stakeholder

• Maintain strong relationships with both internal and external stakeholders

• Manage communiations of all customers' enquiries timely and effectively

• Work closely with internal operations to meet customer's requirements

• Ensure compliance to our Code of Conduct and Company's regulations

• Ensure understanding and implementation on our Value in daily work behaviors

• Ensure compliance with customer's Standard Operating Procedures

• Ensure all data are updated correctly in system

• Executional task :
  - Cordinate cargo schedule, booking, update, and execution order
  - Monitor, create report following customer requirement.

We are looking for

• Minimum 3-5 years of work experience at ocean freight industial or logistics industries

• Build a good relationship with customer and manage customer's expectation in appropriate way of approach

• Obsessive customer-centricity, Results driven, customer-oriented and meticulous

• Ability to work with good self-organization, accuracy, and priority even under pressure

• Strong interpersonal & communication skills with external & internal stakeholders

• Native-level Japanese, and intermediate-level English communication skills (written & oral)

• Experience with Microsoft Outlook (mail communiation), Teams as communication tools.

• Basic capability for micro soft office tools e.g. Excel,Word, Power point (aslo attetidue self update skills)

• General numeric skills

• Enhance growth with additional business for assigned existing accounts

• Proactive/independent initiative & job ownership/commitment

• "Can-do" attitude & willingness to learn and try new things

• Mindset to always challenge status quo for improvements

• Self-discipline, initiative, responsible and independent in a fast-paced environment

• Understand company direction and pursue to work towards achieving organization objectives.

• A good team player with good interpersonal and communication skills internally and externally

• Flexible / Adaptive to changes, Experience in a fast-paced international environment

• Strong organizational skills (prioritize, plan, multi-task, assign, follow and control)

• Outstanding oral, written, interpersonal and communication skills across diverse cultures and different organizational levels

• Meticulous to details

• Problem-solving aptitude

• Able to commit OT / in shift/after office hours' coordination

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law.
We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com.