Customer Experience Agent

Customer Experience Consultant

You've seen us everywhere, from a road trip, passing over one of our trucks, to the biggest ports in the planet where we touch land to continue our journey All The Way to your front door. Now it's your chance to get to know us from within a workplace full of warmth, friendship and support. We invite you to join our wonderful team and be part of our purpose: Improving life for all by integrating the world. Join us and play an important role on our team lifting global trade every day!

The role is based at our Tbilisi, Georgia office.

Key Responsibilities

• Owns and manages the customer experience. Has responsibility for end-to-end customer experience within the assigned scope, in compliance with relevant company procedures and agreements with customers.
• Manages end-to-end shipment processes in compliance with relevant company procedures.
• Owns all customer issues and facilitates their timely and effective resolution by engaging relevant internal stakeholders.
• Executes independently with limited guidance and is capable of supervising others as relevant.
• Handles inbound customer queries and cases in a timely and professional manner, owning issues through to resolution.
• Identifies the root cause when issues arise and advise management of potential service failures and/or trends.

We are looking for

• Native/Local language Georgian speaker (Mandatory).
• Experience in logistics, transport, or supply chain sectors is a must.
• Excellent command of English, Russian and Georgian Languages is a must.
• Proficient with MS Word, Excel, PowerPoint, Teams.
• Ability to work and perform in a complex configuration and high adaptability mindset always ready and open for changes.
• Customer focus - meet the expectations and requirements of internal and external customers.
• Excellent communication and people skills, comfortable in engaging with a wide variety of stakeholders in an ambiguous environment, with an agile mindset.

We Offer

At Maersk, you’ll be part of a global team motivated by bringing the world closer. We do this through close partnerships with our valued customers, who trade everything from seafood and fruits, to clothes, electronics and cars! No matter our role in the Region our end goal is to simplify the lives of our customers. This is done through seamless processes, best in class digital solutions, and great customer service!

Maersk has a diverse team of passionate and dedicated colleagues that are empowered and supported to grow and excel in their careers by their leaders. The key to always reaching our target is that in every action in our daily work life we have all our customers in mind.

#LI-Onsite

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com.