Customer Experience Agent

Job Description

Owns and manages the end-to-end customer experience within the assigned
scope in Ocean, in compliance with relevant company procedures.
Typically handles a large number of customers or larger, more complex
customers, including special needs such as booking, customs,
documentation, filing, legal, dangerous or special cargo and/or lack of
e-channel use. Manages accounts with large business impact, defined by
volume and/or revenue contribution to the Area scorecard.

Customer Experience Agent

At Maersk, we are on a revolutionary journey to simplify global trade, which will give us the chance to offer a major impact on the world economy, and on your career. We want to be a true integrator of container logistics connecting and simplifying our customers’ supply chain through global end-to-end solutions. We need to ensure that the voices around our table reflect and understand the customers we exist to serve. Joining Maersk, you will become part of the global family of the company that moves 20% of global trade everyday all the way, where one of our core values is Our Employees. opportunity to be part of a company within international shipping & logistics. You will be an essential part of the success of the new company and get a high degree of personal responsibility.

The role is based at our Bucharest, Romania office.

Key Responsibilities

• Manages end-to-end shipment processes in compliance with relevant company procedures.
• Owns all customer issues and facilitates their timely and effective resolution by engaging relevant internal stakeholders.
• Executes independently with limited guidance and is capable of supervising others as relevant.

Who we are looking for

• University Degree
• Fresh graduate or max. 1-2 years of experience; experience in a similar position in container shipping, logistics and/or supply chain and knowledge of container business will be an advantage
• Good command of both written and spoken English
• Good level of MS Office programmes
• Customer centricity mindset and focus on details, accuracy
• Ability to work under pressure keeping strict deadlines, good at time management
• Excellent communication skills and proactive perspective
• Collaborative approach, team player
• Willingness to learn and develop

We Offer

This is an exciting career opportunity in an international, challenging business setting known for diversity and high paced environment. You will get to focus on creating valuable relations with current and new customers and work with highly professional teams in an environment where you will be valued, recognized and well rewarded.

You will work with amazing and diverse colleagues with a deep sense of commitment to live Our Values and together, go all the way for our customers, society and for each other.

#RPO ##LI-PW1

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com.