Customer Experience Agent

Job Description

About the Role

Job location: Athens, Greece

If you enjoy connecting with a wide variety of people throughout your day — from customers and suppliers to colleagues around the globe — this could be the perfect opportunity for you.

As a Customer Experience Agent, you will be the main point of contact for our direct customers, supporting them throughout their journey and onboarding them into the Maersk environment.

Your activities may include (but are not limited to):

• End‑to‑end shipping process management
• Supply Chain Management
• Case and dispute management
• 🤝 Customer onboarding and relationship management
• Online customer assistance
• Cross‑selling and value‑added services

We Offer

• Contract type: Fixed‑term contract (12 months)

We promote work–life balance and offer flexible working arrangements, including:

• Hybrid working (up to 60% remote work)
• ⏰ Flexible working hours
• Other alternative working patterns, where applicable

✅ Key Responsibilities

• Take ownership of the customer experience by managing import and export shipment processes in compliance with company procedures and regulatory requirements, ensuring smooth end‑to‑end execution
• Be fully responsible for customer satisfaction, building strong relationships and understanding customers’ businesses, service needs, drivers, and expectations, with a continuous focus on identifying new business opportunities
• Deliver proactive customer support by tracking shipments, informing customers of any deviations from the original transport plan, and recommending suitable solutions or alternatives
• Operate effectively in a KPI‑driven environment, meeting or exceeding local targets, including up‑selling end‑to‑end products and identifying opportunities for continuous improvement

We Are Looking For

• A customer‑centric mindset with a strong commitment to delivering exceptional customer support
• Excellent communication, problem‑solving, and relationship‑building skills
• Strong planning and organizational skills, with the ability to work under pressure and meet deadlines
• Basic computer literacy
• Professional proficiency in English and Greek.

Additional Information

Applicants must have the legal right to work in Europe at the time of application. Visa sponsorship is not available for this role.

Ready to Apply?

If you’ve read this far, we’re glad to see you’re interested!
If you can see yourself in this role, we would love to hear from you.
Please submit your CV in English to complete your application

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com.