Control Team Specialist

We offer

At Maersk, we are pioneers in logistics. We are embarking on a bold new direction, expanding our capabilities to become a truly end-to-end logistics service provider that can deliver intelligent solutions for customers around the world.

When you join Maersk, you will find that the world is your workplace. You will work in a culturally diverse and dynamic environment, surrounded by new ideas and different ways of doing things.

As an Area Control Team Specialist, you will be part of the Area Continuous Improvement and Control Team supporting Ocean execution across the CSE area.

You will contribute to ensuring smooth and reliable Ocean operations by monitoring network execution, cargo readiness, operational deadlines and process adherence. You will work closely with different teams to identify operational issues, coordinate solutions and support continuous improvement initiatives.

This is a great opportunity for someone with experience in Ocean, logistics, customer experience or operations who wants to develop broader knowledge of Ocean network execution, operational control and continuous improvement in an international environment.

Main responsibilities

Ocean Control & Network Execution

• Monitor day-to-day Ocean execution across the CSE area and support stable operational performance.
• Follow vessel rotations, schedule changes, blank sailings, rollovers, capacity constraints and network disruptions.
• Identify potential operational impacts of network changes and support timely communication to relevant stakeholders.
• Coordinate with local, regional and global teams to support effective execution.
• Escalate operational issues when required and follow up on agreed actions.

Cargo Readiness & Ocean Deadlines

• Monitor cargo readiness, including cut-offs, documentation readiness, VGM and gate-in compliance.
• Support adherence to Ocean processes, deadlines and standard operating procedures.
• Identify recurring issues related to missed deadlines, cargo rollovers and other execution challenges.
• Work with Operations, Customer Experience and OPEX teams to help identify root causes and preventive actions.

Ocean Process Excellence & Governance

• Support the consistent application of Ocean processes across the CSE area.
• Follow established control mechanisms, processes and escalation paths.
• Contribute to maintaining accurate operational follow-up and reporting.
• Support compliance with Ocean governance and operational standards.
• Contribute to standardization and continuous improvement activities using TMW (The Maersk Way) principles.

Continuous Improvement & Performance

• Contribute to continuous improvement activities across Ocean control, cargo readiness, claims and longstanding processes.
• Use operational data and trends to identify recurring issues and improvement opportunities.
• Support root cause analysis and the definition of corrective actions.
• Help track improvement initiatives and their results.
• Contribute to the development and sharing of standard work and best practices across the area.

Customer Experience & Risk Management

• Consider customer impact when monitoring and resolving operational issues.
• Support timely and transparent communication related to Ocean execution and operational disruptions.
• Use customer feedback, complaints and operational insights to identify areas for improvement.
• Highlight potential operational or financial risks and support appropriate escalation.

Stakeholder Collaboration

• Work closely with colleagues across Ocean, Customer Experience, Network Operations, Terminals, OPEX, Finance and other relevant functions.
• Provide clear, fact-based updates on operational topics, risks and improvement actions.
• Participate in operational reviews, control calls and continuous improvement discussions.
• Build effective working relationships across countries and functions within the CSE area.

What we are looking for

• Previous experience in Ocean operations, logistics, customer experience, transport operations or a similar operational environment.
• Understanding of Ocean processes and operational execution is an advantage.
• Interest in developing knowledge of vessel schedules, cargo readiness, operational deadlines and network execution.
• Good analytical and problem-solving skills.
• Ability to work with operational data and identify trends or recurring issues.
• Structured and organized approach with good attention to detail.
• Ability to manage multiple priorities in a dynamic operational environment.
• Good communication and stakeholder management skills.
• Collaborative mindset and willingness to work across different teams, functions and countries.
• Proactive attitude and willingness to learn and develop.
• Interest in continuous improvement and root cause analysis.
• Good command of English.

Applications will be reviewed continuously, so do not wait with your application!

#RPO

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

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