Associate NOC Engineer

Job Description

At Maersk, we have a vision larger than the ocean: to be a true integrator of container logistics connecting and simplifying our customers’ supply chain. We count on our people to make it happen.

Besides focusing on creating value for our customers and the business, a key priority for us is to drive personal and professional development for our people to prepare for further career progression.

We value the diversity of our talent and will always strive to recruit the best person for the job. If you believe you would add value to Maersk but don’t meet all the criteria we have included in this advert, we would still love to hear from you.

Your day to day?

As an Associate NOC Engineer within the Technology Operations Center, you will be supporting the Maersk estate running 24/7/365 and providing visibility of what’s happening to keep services running and addressing any issues that arise. Perform installation, monitoring, testing, configuration, migration, maintenance and troubleshooting of integrated technologies. Ensure that the assigned technologies are updated with current, stable, and compliant architecture and they meet enterprise and security standards. Provides input into infrastructure architecture designs.

The NOC team works closely with all support teams and other members of the Engineering department to develop a strong well-rounded understanding of systems and networks. Diligence and meticulous attention to detail are key skills, along with the ability to multi-task and prioritize work appropriately. This candidate must be eager and quick to learn, must exhibit clear communication skills, and demonstrate initiative to tackle a broad range of problems.

Key responsibilities

Listed below are some of the key responsibilities our Integration Engineers take in their day to day. However, we work in an Agile environment, making this a superb opportunity for you to carve this role for yourself:

• The Associate NOC engineer will be involved in both proactive and reactive monitoring and incident management of technology systems within their scope, such as Servers, Network infrastructure, Apps, Databases and data centers.
• Perform daily system checks to ensure critical systems and services are operational
• Drive value from the primary enterprise monitoring tools within Maersk, such as Solarwinds, Grafana, Datadog etc.
• Analyze events, perform troubleshooting and incident response on the systems
• Communicate with site technicians or third parties responsible for resolution
• Participates in the discussion of applications performance and infrastructure outage incidents to provide solutions
• Collaborate with all relevant IT resources to develop preventive measures and automated remediation of production issues
• Ensuring the Maersk estate is effectively managed, and industry best practice is used across the estate
• Manage the installation and integration of system fixes, updates, and enhancements; and ensuring the rigorous application of information security/information assurance policies, principles and practices
• The position involves actively participating in multiple workgroups at one time, and disseminating information across all levels of the organisation
• Contribute to continual service improvement by challenging, reviewing, updating and where inexistent, creating, processes and procedures to drive operational excellence.
• Engaging with key stakeholders to design and configure tailored monitoring solutions, dashboards and alerts.
• Share knowledge and mentor junior resources
• Excellent troubleshooting follow-up & cross-team collaboration skills.

Who are we are looking for

While reading the following list, please consider that we value your whole skill set and expertise more than a list of “must haves”. If you believe you can aspire to this role, get in touch, even if you don’t currently have everything listed – let’s talk!

• Hands-on experience in a NOC environment
• Ability to work in a complex large multinational company
• NOC Monitoring and Troubleshooting
• Demonstrable experience of working in a complex operational IT environment

Technical skills

• Experience with networking, server, application and web technologies
• General networking and security troubleshooting (firewalls, loadbalancers, routing & switching)
• Scripting and development skills with knowledge of regular expressions
• Ability to autonomously prioritize and successfully deliver across a portfolio of projects
• Familiarity with key events on common IT platforms
• Good understanding of Microsoft technologies, e.g. AD, Windows Server, Hyper V, Exchange, O365, SQL Server, Microsoft Dynamics, IIS, Azure and web hosting.
• Knowledge of Clusters, Storage, Backups, Data Export/Import and disaster recovery
• Solid knowledge of TCP/IP
• Experience with protocol analysers, WireShark and packet analysis.

We Offer

Being part of a fast-growing, dynamic, and impactful team, you, as Senior Engineering Manager, will be entrusted with the unique opportunity to build, manage, focus, and develop an engineering team that meets the needs of the business and works well within the overall automation technology landscape. You draw from a deep and broad technical expertise to mentor engineers, complete hands-on technical work, and provide leadership on complex technology issues in the company.

While deploying your solid skills in automation engineering, product design, and product deployment/delivery/integration, you focus on building and nurturing great automation engineering talent and making a difference on a global level.

Mexican benefits working at Maersk?

• Annual bonus
• Spot Award according to global Reward policy
• 13% Savings Fund, based on monthly salary (terms apply)
• 30-Day Bonus (Gross)
• 50% Vacation Premium (Gross)
• 10% Food Vouchers, based on monthly salary, (terms apply)
• Telecommuting Bonus
• Birthday Bonus
• Marriage Bonus
• Child Birth Bonus

Health

• Major Medical Insurance
• Life Insurance
• Employee Assistance Program Legal, Financial &
• Psychological for the employee and those you live with (roomies, family, friends, etc.).
• Maternity & Paternity

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com.