Area Operational Customs Key Account Manager

Job Description

Are you ready to lead the charge in delivering seamless customs operations for some of the world’s most complex and high-volume accounts?
Join us as an Area Operational Customs Key Account Manager, where you’ll be the strategic operational lead for multi-country customers, ensuring consistent service delivery, driving harmonization, and championing customer success across regions.

What You’ll Do

As the Single Point of Contact for key regional and global accounts, you will:

• Own the operational relationship for high-volume, multi-country customers
• Coordinate cross-Area service delivery, ensuring harmonized standards under the Maersk Customs Services (MCS) brand.
• Resolve escalations swiftly, connecting stakeholders across geographies to deliver solutions with speed and transparency.
• Lead structured Business Reviews, driving continuous improvement through performance insights and customer feedback.
• Identify strategic opportunities to optimize customs processes and elevate end-to-end service performance.

Who we are looking for

You’re a seasoned operations professional with:

• Deep expertise in Ocean and Customs processes, and a proven track record managing complex, multi-country accounts.
• Exceptional stakeholder management skills, able to navigate matrix structures and drive alignment across functions.
• A customer-centric mindset, with strong communication, coordination, and troubleshooting capabilities.
• A strategic thinker, always looking for ways to improve efficiency and deliver value.

Your Impact

You’ll be responsible for accounts with annual volumes ranging from 10K to 200K+, spanning multiple countries and Areas. Your leadership will directly influence customer retention, operational excellence, and strategic growth.

Why Join Us?

• Be part of a global leader in logistics and customs operations.
• Work with high-profile clients and make a tangible impact on their supply chain success.
• Collaborate with diverse teams across geographies, driving innovation and standardization.
• Enjoy a dynamic, fast-paced environment where your expertise is valued and your ideas drive change.

Ready to take ownership of strategic customs operations at scale?
Apply now and become the trusted partner our customers rely on.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com.