Technical Support Consultant (all genders)

Job Description

The Role

Our Customer Support is responsible for helping customers, partners, and colleagues with any questions around our software. We are looking for like-minded people with previous experience in technical 1st and 2nd level support. At LucaNet, we are a diverse team with diverse experiences and background. That means that we really want to get to know you if you think you’d excel in this position, even if you don’t cover all points.

Powered by uniqueness

Everybody’s different here and we like it that way. At LucaNet, we are powered by the uniqueness of our people and are committed to creating an inclusive work environment where everyone can grow and feels respected. The more voices we have represented in our business, the more we will all thrive, contribute, and be forward-thinking.

That’s why we only want to assess candidates based on qualifications, merit, and business needs. You are welcome at LucaNet for who you are, no matter your gender identity, sexual orientations, personal expression, racial identity, ethnicity, religious belief, and disability status.
People don’t fit into neat boxes, we know that. If you think you’d excel in this position, even if you don’t cover all points, we really want to get to know you and why you’re great for the role. Please avoid including your picture, age, and marital status in your CV.

Learn more about our culture and D&I journey

What you'll do

• You will work in 1st and 2nd level support via phone, email and remote focusing on data imports from different interfaces into LucaNet.Financial Warehouse as well as from the warehouse into company codes OR LucaNet.Financial Warehouse and vice versa.
• You will support connection problems and server values and create articles for the knowledge database as well as internal team trainings.
• You will support the onboarding process for our new colleagues and manage special topics like process adjustments and the ticket system.

What you bring to the table

• You have completed training in an IT profession, a comparable qualification or you want to change your career and have ideally already gained first professional experience in the technical support.
• You have practical experience and knowledge of the standard applications Microsoft Office; experience with Linux and macOS is an advantage.
• You have an independent way of working as well as a quick grasp and a high willingness to learn.
• You are fluent in German and bring good communication skills in English.

Perks at work

• LucaFlex – We enable you to determine your work schedule and location according to your needs.
• Mobile Work – Sometimes a change of scenery can boost creativity and productivity. And sometimes it’s just time for a break. That’s why we offer you our mobile work options or a sabbatical.
• Team Spirit – We work as a team and like to celebrate as a team, so we take any opportunity to get together, learn together, and celebrate together.
• Learning & Development – We encourage you to pursue knowledge and inspiration and give you the time, space, and budget to do so.
• Charity Time – We support you in taking the time to do some good.
• Health & Wellbeing – We care about your mental health and wellbeing and provide you with the programs to stay fit, productive, and get the support you need.
• Generous vacations – We encourage you to take time off to relax, travel, and recharge.
• LucaNet.Engage – We support your personal and professional development in a targeted manner with our employee development process.
• Compensation and Company Pension Plan – We are committed to Fair Pay as well as supporting our people also for their future with a company pension plan and/or pension allowances.
• JobRad – We have partnered with JobRad so that you can find your dream bike supported by us.
• Staff Discounts – Thanks to our corporate benefits partner, you can receive a whole bunch of discounts for different areas.