Senior Technical Service Engineer | Technical Operational Services (all genders)

Job Description

The Role

Our Technical Operational Services team is responsible for helping customers, partners, and colleagues with any questions around our software.

Powered by uniqueness

Everybody’s different here and we like it that way. At LucaNet, we are powered by the uniqueness of our people and are committed to creating an inclusive work environment where everyone can grow and feels respected. The more voices we have represented in our business, the more we will all thrive, contribute, and be forward-thinking.

That’s why we only want to assess candidates based on qualifications, merit, and business needs. You are welcome at LucaNet for who you are, no matter your gender identity, sexual orientations, personal expression, racial identity, ethnicity, religious belief, and disability status.
People don’t fit into neat boxes, we know that. If you think you’d excel in this position, even if you don’t cover all points, we really want to get to know you and why you’re great for the role. Please avoid including your picture, age, and marital status in your CV.

Learn more about our culture and D&I journey

What you'll do

• The focus of your job is the installation, configuration, administration and error analysis of our LucaNet software for employees, partners and customers in topics of ETL interfaces and relational database management systems.
• Among other things, you will be responsible for providing technical support to the project manager and IT department during Technical Kick-Off meetings with new customers as well as during Proof of Concept phases.
• You will create and maintain technical FAQ articles on the LucaNet homepage and conduct internal trainings.
• You will help in the onboarding process of new colleagues and take on the role of a mentor.

What you bring to the table

• You have completed training in an IT profession or have a comparable qualification and a minimum of 5 years of professional experience in the area of technical support or operational services.
• You have strong knowledge of SQL queries database systems as well as of the standard applications of Microsoft Office.
• You have strong knowledge with Windows and good knowledge in Linux and macOS.
• Ideally, you have good knowledge and experience in the area of virtualization, e.g. Hyper-V or Xen as well as Citrix and terminal environments, e.g. Citrix XenApp and basic knowledge in the area of accounting as well as working with ticket and CRM systems.
• You have an independent way of working as well as a quick grasp and a high willingness to learn. Initial management experiences round off your profile.
• You are fluent in German and bring good communication skills in English.

Perks at work

• LucaFlex – We enable you to determine your work schedule and location according to your needs
• Mobile Work – Sometimes a change of scenery can boost creativity and productivity. And sometimes it’s just time for a break. That’s why we offer you our mobile work options or a sabbatical
• Team Spirit – We work as a team and like to celebrate as a team, so we take any opportunity to get together, learn together, and celebrate together
• Learning & Development – We encourage you to pursue knowledge and inspiration and give you the time, space, and budget to do so
• Charity Time – We support you in taking the time to do some good
• Health & Wellbeing – We care about your mental health and wellbeing and provide you with the programs to stay fit, productive, and get the support you need.
• Generous vacations – We encourage you to take time off to relax, travel, and recharge
• LucaNet.Engage – We support your personal and professional development in a targeted manner with our employee development process
• Compensation and Company Pension Plan – We are committed to Fair Pay as well as supporting our people also for their future with a company pension plan and/or pension allowances
• JobRad – We have partnered with JobRad so that you can find your dream bike supported by us
• Staff Discounts – Thanks to our corporate benefits partner, you can receive a whole bunch of discounts for different areas