Specialist Operations / Order Management (all genders)

Job Description

The Role

As part of our Order Management team, you will be the contact person for our customers and partners. In an agile and interdisciplinary environment, you will work closely with various departments to ensure a successful order processing and contract management for the entire LucaNet Group.

What you'll do

• Responsible for ensuring a smooth order-to-cash process
• Telephone and email support on contracts, licensing models and other relevant topics
• Invoicing for products and services
• Processing of complaints
• Participation in the implementation of internationally standardized processes
• Maintenance and documentation of customer and contract data in Salesforce

What you bring to the table

• Apprenticeship in a commercial field or comparable training
• Ideally, first professional experience in order processing or inside sales
• Good knowledge of MS Office and CRM systems, ideally Salesforce
• Good communication skills and a high level of customer service orientation
• Organizational skills, motivation and openness to further development
• Team-oriented, committed and reliable
• Very good knowledge of German and English

Perks at work

• LucaFlex – We enable you to determine your work schedule and location according to your needs
• Mobile Work – Sometimes a change of scenery can boost creativity and productivity. And sometimes it’s just time for a break. That’s why we offer you our mobile work options or a sabbatical
• Team Spirit – We work as a team and like to celebrate as a team, so we take any opportunity to get together, learn together, and celebrate together
• Learning & Development – We encourage you to pursue knowledge and inspiration and give you the time, space, and budget to do so
• Charity Time – We support you in taking the time to do some good
• Health & Wellbeing – We care about your mental health and wellbeing and provide you with the programs to stay fit, productive, and get the support you need
• Generous vacations – We encourage you to take time off to relax, travel, and recharge
• LucaNet.Engage – We support your personal and professional development in a targeted manner with our employee development process
• Compensation and Company Pension Plan – We are committed to Fair Pay as well as supporting our people also for their future with a company pension plan and/or pension allowances
• JobRad – We have partnered with JobRad so that you can find your dream bike supported by us
• Staff Discounts – Thanks to our corporate benefits partner, you can receive a whole bunch of discounts for different areas

Powered by uniqueness

Everybody’s different here and we like it that way. At LucaNet, we are powered by the uniqueness of our people and are committed to creating an inclusive work environment where everyone can grow and feels respected. The more voices we have represented in our business, the more we will all thrive, contribute, and be forward-thinking.

That’s why we only want to assess candidates based on qualifications, merit, and business needs. You are welcome at LucaNet for who you are, no matter your gender identity, sexual orientations, personal expression, racial identity, ethnicity, religious belief, and disability status.
People don’t fit into neat boxes, we know that. If you think you’d excel in this position, even if you don’t cover all points, we really want to get to know you and why you’re great for the role. Please avoid including your picture, age, and marital status in your CV.

Learn more about our culture and D&I journey