LucaNet • FR - Paris

Inhouse Consultant Support (all gender)

Employment type:  Full time

Remote-first – You choose when to come into the office

Fully flexible hours

Dog friendly

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Job Description

The Role

Join our team in France as a Customer Support to enable and support the team and customers on functional topics regarding our LucaNet software. With commitment and ambition, you'll have a direct impact on our achievements.

Powered by uniqueness

Everybody’s different here and we like it that way. At LucaNet, we are powered by the uniqueness of our people and are committed to creating an inclusive work environment where everyone can grow and feels respected. The more voices we have represented in our business, the more we will all thrive, contribute, and be forward-thinking. That’s why we only want to assess candidates based on qualifications, merit, and business needs. You are welcome at LucaNet for who you are, no matter your gender identity, sexual orientations, personal expression, racial identity, ethnicity, religious belief, and disability status.People don’t fit into neat boxes, we know that. If you think you’d excel in this position, even if you don’t cover all points, we really want to get to know you and why you’re great for the role. Please avoid including your picture, age, and marital status in your CV. Learn more about our culture and D&I journey

What you'll do

  • After your onboarding, you will increasingly advise our customers on financial topics in connection with our software.
  • The focus of your job will be the 1st and 2nd level support for our customers, partners, and colleagues in questions and problems about any LucaNet software topic.
  • Provide customer service via email or phone to meet and exceed customers’ expectations.
  • Identify and overcome customer objections.
  • Collaborate with other consultants to resolve customer escalations within the timeline.

What you bring to the table

  • You are about to complete your studies in business administration or a similar field of study or have already completed them or you have a comparable qualification.
  • If you have already gained some practical experience in the area of customer support, this is an advantage.
  • High affinity for software and IT related topics.
  • Dedication and active communication are part of your work understanding.
  • Customer-centricity and the ability to understand customer needs.
  • Native speaker level French and very good communication skills in English.

Perks at work

  • Hybrid working model – With our flexible working hours model we want to make your life less complicated. Combining the best of both worlds, remote and company time.
  • Employee events and workshops – Team Spirit is a big deal to us, at town halls, parties but also outside to learn and grow further.
  • Learning & development plan – We are excited and enthusiastic about our roles and seek knowledge and inspiration from a wide variety of sources, inside and outside.

Company benefits

Open to part-time employees
Work from anywhere scheme
Teambuilding days

We asked employees of LucaNet how satisfied they were with flexible working, and this is what they told us

Employees are very happy with their working location freedom
Employees are very happy with the flexibility in the hours they work
Employees are largely happy with the benefits their company offers
Work-life balance
Employees feel that they can switch off quite easily from work
Role modelling
Employees feel that flexible working is part of the culture
Employees feel they have complete autonomy over getting their work done
Working at LucaNet

Company employees


Gender diversity (male:female)


Office locations

Berlin, Mönchengladbach, Munich, Vienna, Ghent, Shanghai, Paris, Amsterdam, Singapore, Madrid, Erlinsbach, Lausanne, London, Atlanta, Bucharest

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