Head of People Operations and Services (all genders)

Job Description

The Role

As our Head of People Operations and Services, you will play a pivotal role in driving the development of our People Ops unit into a modern and agile team. Your strategic vision and hands-on leadership will be instrumental in creating an employee-centric culture, enhancing HR processes, and fostering a high-performance organization.

Powered by uniqueness

Everybody’s different here and we like it that way. At LucaNet, we are powered by the uniqueness of our people and are committed to creating an inclusive work environment where everyone can grow and feels respected. The more voices we have represented in our business, the more we will all thrive, contribute, and be forward-thinking. That’s why we only want to assess candidates based on qualifications, merit, and business needs. You are welcome at LucaNet for who you are, no matter your gender identity, sexual orientations, personal expression, racial identity, ethnicity, religious belief, and disability status.
People don’t fit into neat boxes, we know that. If you think you’d excel in this position, even if you don’t cover all points, we really want to get to know you and why you’re great for the role. Please avoid including your picture, age, and marital status in your CV.

Learn more about our culture and D&I journey

What you'll do

• Develop and execute a forward-thinking People Ops strategy that aligns with LucaNet´s goals and values as well as with recent employment law updates. Lead the development of people operations to be agile, efficient, and responsive to the dynamic needs of the organization.

• Play an active role in M&A projects to ensure seamless integration of newly acquired companies into the LucaNet Group's Shared Service Centre to provide guidance, support, and optimize workflows for efficient operations while maintaining a high level of service quality.

• Further develop people operation processes in terms of automation and organization.
• Own and manage the implementation of a new HRMS, act as system owner and make sure that we are making the best use of it and that colleagues are confident in using it.
• Managing, supporting, and coaching the People Operations team of People Operation Managers and Assistants.
• Review and adapt the team’s service delivery structure to meet changing business needs and oversee the service desk administration, optimization and management.
• Foster strong and effective interfaces and relationships with associated departments e.g. Finance, or Accounting, that ensure smooth and professional cross functional processes (e.g. payroll).
• Be a strong sparring partner to the whole leadership team, providing excellent reporting and data analytics on all people topics.
• Ensuring the efficiency and relevance of reporting in terms of content, structure and report regularly on People Operation KPIs and team performance.
• Collaboratively devise and execute people-focused strategies and initiatives in alignment with the overall organizational goals, fostering a cohesive and inclusive work environment across the LucaNet Group and its acquired entities.

What you bring to the table

• True passion for people operations and a strong track record as a people operations expert within a fast paced, growth environment. (e.g. Startup, Scale-UP, SME) and leading successful HR initiatives.
• First leadership experience that allows a flexible management approach: coaching, supporting or guiding for best results in the team.
• Demonstrate a proactive and efficient work ethic with exceptional organizational and analytical skills.
• Thrives in environments of constant transformation and change, actively seeks out opportunities for growth and advancement.
• Deep knowledge in German labor, social security and tax law – knowledge in the entire DACH region or beyond is a plus.
• Having implemented a complex HRMS before is a big plus.
• Analytical mindset, KPI driven.
• Business fluent in German and English.
• Strong communication and networking skills that allow position owner to get in touch with our international colleagues and partners.
• Remote possible, but willingness to work from the Berlin HQ regularly is a requirement.

Perks at work

• LucaFlex – We enable you to determine your work schedule and location according to your needs
• Mobile Work – Sometimes a change of scenery can boost creativity and productivity. And sometimes it’s just time for a break. That’s why we offer you our mobile work options or a sabbatical
• Team Spirit – We work as a team and like to celebrate as a team, so we take any opportunity to get together, learn together, and celebrate together
• Learning & Development – We encourage you to pursue knowledge and inspiration and give you the time, space, and budget to do so
• Charity Time – We support you in taking the time to do some good
• Health & Wellbeing – We care about your mental health and wellbeing and provide you with the programs to stay fit, productive, and get the support you need
• Generous vacations – We encourage you to take time off to relax, travel, and recharge
• LucaNet.Engage – We support your personal and professional development in a targeted manner with our employee development process
• Compensation and Company Pension Plan – We are committed to Fair Pay as well as supporting our people also for their future with a company pension plan and/or pension allowances
• JobRad – We have partnered with JobRad so that you can find your dream bike supported by us
• Staff Discounts – Thanks to our corporate benefits partner, you can receive a whole bunch of discounts for different areas