Business Analyst - Salesforce (all genders)

Job Description

The Role

Are you a detail-oriented and analytical professional with a keen eye for improving processes and solutions? As a Business Analyst at LucaNet, you will play a pivotal role in identifying areas of improvement, crafting Salesforce solutions, and collaborating with stakeholders and the Salesforce team to drive implementation and evaluation.

Powered by uniqueness

Everybody’s different here and we like it that way. At LucaNet, we are powered by the uniqueness of our people and are committed to creating an inclusive work environment where everyone can grow and feels respected. The more voices we have represented in our business, the more we will all thrive, contribute, and be forward-thinking. That’s why we only want to assess candidates based on qualifications, merit, and business needs. You are welcome at LucaNet for who you are, no matter your gender identity, sexual orientation, personal expression, racial identity, ethnicity, religious belief, and disability status.

People don’t fit into neat boxes, we know that. If you think you’d excel in this position, even if you don’t cover all points, we really want to get to know you and why you’re great for the role. Please avoid including your picture, age, and marital status in your CV.

Learn more about our culture and D&I journey

What you'll do

• Collaborate closely with stakeholders to gather requirements and fully comprehend business objectives
• Analyze business needs and processes, contributing to the design of efficient Salesforce workflows for various departments
• Educate and train users on Salesforce features, best practices, and process workflows
• Keep yourself up-to-date with Salesforce platform updates, new features, and best practices, and assess their impact on existing configurations
• Collaborate with technical teams to integrate Salesforce with other business systems
• Dive in hands-on by configuring, customizing, managing fields, objects, workflows, process builders, and automation rules
• Maintain system documentation, including design specifications and user documentation
• Translate business needs and user requirements into well-defined user stories and product backlogs
• Prioritize and manage the product backlog, ensuring the development team focuses on the most valuable features and improvements
• Conduct user research and market analysis to identify trends, gaps, and opportunities for enhancing our products

What you bring to the table

• Possess an in-depth understanding of the Salesforce platform, with expertise in Sales Cloud, CPQ, and Service Cloud
• Demonstrated proficiency in Salesforce configuration, customization, and administration
• Exhibit outstanding communication and problem-solving skills
• Effectively grasp and address business requirements and user challenges
• Typically holds a bachelor's degree in business, information technology, or a related field
• Salesforce Certifications, such as Salesforce Certified Administrator or Salesforce Certified Advanced Administrator, are a plus

Perks at work

• LucaFlex – We enable you to determine your work schedule and location according to your needs
• Mobile Work – Sometimes a change of scenery can boost creativity and productivity. And sometimes it’s just time for a break. That’s why we offer you our mobile work options or a sabbatical
• Team Spirit – We work as a team and like to celebrate as a team, so we take any opportunity to get together, learn together, and celebrate together
• Learning & Development – We encourage you to pursue knowledge and inspiration and give you the time, space, and budget to do so
• Charity Time – We support you in taking the time to do some good
• Health & Wellbeing – We care about your mental health and wellbeing and provide you with the programs to stay fit, productive, and get the support you need
• Generous vacations – We encourage you to take time off to relax, travel, and recharge
• LucaNet.Engage – We support your personal and professional development in a targeted manner with our employee development process
• Compensation and Company Pension Plan – We are committed to Fair Pay as well as supporting our people also for their future with a company pension plan and/or pension allowances
• JobRad – We have partnered with JobRad so that you can find your dream bike supported by us
• Staff Discounts – Thanks to our corporate benefits partner, you can receive a whole bunch of discounts for different areas