Customer Analytics Lead

Job Description

Key Responsibilities

• Leverage data to conduct insightful analysis to identify key trends and areas of improvement within customers to support them with strategic decision making

• Work with the Customer Solutions team and other functions to create key reports and dashboards that would add value to our customers and demonstrate the impact of our work

• Work with our product, data and engineering teams to understand new features and identify how to translate their impact using available data

• Reinforce our position as thought leaders by providing key insights and benchmarks across our customer base to be shared in various forums

• Support the improvement of internal processes such as KPI reporting

Ideal Profile

• You have an analytic mindset and problem-solving skills

• You exhibit excellent verbal and written communication skills with the ability to confidently engage and communicate with senior stakeholders / c-suite stakeholders.

• You have the ability to condense large and complex amounts of data into a simple visual that tells a story

• You have experience working with Tableau or other Business intelligence and analytics software

• You are highly skilled at Microsoft Excel

• You are naturally curious and have a history of learning new things quickly

• You are a team player working comfortably with other functions to add value across the company

• Minimum of 1-3 years experience in an analytics / consulting / data role

• Willingness and ability to travel to meet customers on site

• NHS experience is desirable but not essential.

Benefits & perks

• Competitive compensation package

• Competitive pension and private health insurance

• 25 days paid annual leave with the option to carry over unused days to the following year

• A substantial personal wellness budget allowance to use at your discretion

• Be part of one of the most flexible companies to work for in the world as certified by Flexa

• Join one of the most diverse teams in the healthtech arena, we have a 50-50 female/male ratio and offer on-going Diversity Equity and Inclusion training

• Generous training budget to ensure our teams keep upskilling

• Annual company all-expenses-paid working conference trip

• Freedom in choice of technical kit

To apply, please contact maria.elisseou@locumsnest.co.uk with your CV and cover letter.