Huel • Brooklyn, United States

Nutrition Customer Experience Associate

1–2 days/week at home

Core hours 10–4

Dog friendly

Job Description

Hey! We’re Huel and we’re pleased to meet you! 👋 We're going to start by talking about our exciting new Nutrition Customer Experience Associate position, but if you'd like the quick low down on us first including our growth story then just head to the bottom of this page!

The role

As a nutrition-first company, we pride ourselves in having qualified experts on hand to speak directly to our Hueligans (customers) about their nutritional needs or queries. To help with this we are now looking for a witty, entertaining and passionate Nutrition Customer Experience Associate to join our Sustainable Nutrition team servicing the US market 🇺🇸 !

First and foremost you’ll be maintaining the Huel ethos of exemplary customer service in providing tailored solutions to all nutrition/dietetic enquiries, and assisting in providing informative replies to the CX team for customers who may have nutrition-related queries 🤓. You'll be supporting the CX nutrition training programme, which includes offering 1-1’s with the CX team, or short ‘refresher style’ sessions on selected nutrition topics 📚.

You'll use your critical analysis skills to summarise academic literature, supporting products or copy creation and collaborate with Huel teams (eg. New Product Development, Marketing, Technical) to ensure that US-specific nutrition products/marketing are within the scope and suitable for the US market 🍅.

Not yet convinced it's the role for you? Well, then you can click 👉HERE to read a more detailed job description and learn about the team!

What we're looking for in you

Our Customer Experience Nutrition team aren't just a bunch of process-focussed robots 🤖. They genuinely care about our Hueligans and always look to go above and beyond at every opportunity.

To take your honourable place on the team you’ll need to possess a Bachelor’s of Science (BS) degree in nutrition and dietetics with a 3.5 GPA or higher 🎓. You'll also possess or be working towards the Registered Dietitian (RD) or Nutrition and Dietetics Technician, Registered (NDTR) credential.

You'll be able to confidently demonstrate the ability to extract relevant nutrition information from literature on evidence-based science and have a genuine appreciation of the impact world-class customer service has, and the desire to deliver at an industry-best standard 🥇

What do we offer in return?

We have a high-performance culture which is balanced evenly with world-class well-being initiatives and benefits that are tastier than our Salted Caramel Black Edition (and trust us, that’s saying something!)

💸 A competitive salary range of $60,000 -$70,000 per annum depending on your skills and experience.

⏰ 4 and a half day working week - We finish at 1 pm on a Friday!

🕖 Flexible working - including up to 2 days per week at home

🌴 30 Paid Vacation Days PLUS Federal Holidays

🥤 Free Huel to keep you going

🚕 Commuter Benefits

💰 401K Plan

🙋 Paid Volunteering Days

🐾 Dog friendly. The fluffier the better!

🏋️ Monthly gym membership contribution plus free use of our Zoom group classes. We will also give you your own nutrition plan!

🧠 Free 1-on-1 therapy provided by Self-Space.

🏥 Private Medical and Health insurance for you, including free life insurance

🎓 Huel Academy

🎉 Quarterly events to celebrate success - Have you heard about Huelchella?

So what next?

If this sounds like the right opportunity for you, then we’d love to hear from you! Click on apply to this job to send us your CV and cover letter and Alice from our talent team will be in touch with you.

We are Hueligans

We're all made up of our Huel DNA, but what makes us unique is our individual differences. We've created a culture of belonging and we celebrate the diversity our Hueligans add to our teams. We encourage authenticity, different views, and new ideas to enable us to create products that our customers around the world enjoy and love. Read more about our culture here.

Company benefits

Open to part-time employees
Enhanced maternity leave – Up to 52 weeks with 12 weeks enhanced maternity pay
Enhanced paternity leave – 2 weeks enhanced paternity pay
Adoption leave – Up to 52 weeks with 12 weeks enhanced adoption pay
Work from anywhere scheme – 2 weeks per year
30 days annual leave + bank holidays
Pregnancy loss leave
Teambuilding days
⏰ Half day Friday's - 1pm finish
🏋️ Free on-site gym at HQ with complimentary classes, or gym membership contribution for other offices.
🧠 Free unlimited 1-on-1 therapy is provided by Self-Space.
🙋 Paid Volunteering Days
🐾 Dog-friendly offices. If you've seen Daddy Day Care the movie, that's basically HQ but for doggo's!

We asked employees of Huel how satisfied they were with flexible working, and this is what they told us

Employees are largely happy with their working location freedom
Employees are very happy with the flexibility in the hours they work
Employees are very happy with the benefits their company offers
Work-life balance
Employees feel that they can find the perfect balance of life and work
Role modelling
Employees feel that flexible working is part of the culture
Employees feel they have complete autonomy over getting their work done
Working at Huel

Company employees


Gender diversity (male:female:non-binary)

M 47% : F 52% : NB 1%

Office locations

HQ - Tring Hertfordshire, London, Birmingham, New York

Funding levels

What employees are saying

"The benefits at Huel are amazing, the senior team do a great job of continuing to provide more benefits every year. I feel that they also listen to the feedback we offer and strive to be better. Autonomy at Huel is also great and we are trusted to carry out the work we need to"

Huel Employee