Customer Experience Executive - German Speaking

Job Description

Hey! We’re Huel and we’re pleased to meet you! 👋 We're going to start by talking about our exciting new Customer Experience Executive- German Speaking 🇩🇪 position, but if you'd like the quick low down on us first including our growth story then just head to the bottom of this page!

The role

At Huel we have customer strategy that puts our community at the heart of everything we do. It's vital we are able to keep up with providing a 5* service to all of Hueligans and to help with this we are now looking for a witty, entertaining and passionate Customer Experience Executive to join our team servicing the German market 🇩🇪!

Day to day you'll be maintaining the Huel ethos of exemplary customer service in providing tailored solutions to all enquiries from new and existing Hueligans via email, phone social media or live chat. You must maintain Huels tone of voice across your interactions and especially with social channel responses! We’re casual and chatty with a sprinkle of sass when it comes to social! We like to encourage our Customer Experience Executives to let their own personality shine through so bring your best self✨!

Not yet convinced it's the role for you? Well, then you can click 👉HERE to read a more detailed job description and learn about the team!

What we're looking for in you

To take your honourable place within our Customer Experience team you’ll need to be fluent, both written and verbal, in German 🇩🇪. Our Customer Experience executives aren't just a bunch of process- focussed robots. They genuinely care about our Hueligans and always look to go above and beyond at every opportunity so you'll need to have a genuine appreciation of the impact world-class customer service has, and the desire to deliver at an industry-best standard.

It's important to note that this role is based at our Huel HQ in Tring, Hertfordshire. There are 4 shift patterns you would be working across. Our earliest shift starts at 7am and our latest shift finishes at 6pm. There would also be an expectation to work roughly 1 in every 5 weekends.

What do we offer in return?

We have a high-performance culture which is balanced evenly with world-class well-being initiatives and benefits that are tastier than our Salted Caramel Black Edition (and trust us, that’s saying something!)

⏰ 4 and a half day working week - We finish at 1 pm on a Friday!

🌴 30 days annual leave PLUS bank holidays

🕖 Flexible working - including up to 2 days per week at home

🥤 Free Huel to keep you going

🐾 Dog friendly. If you've seen Daddy Day Care the movie, that's basically HQ but for doggo's!

🙋 Paid Volunteering Days

🏋️ Free on-site gym with free classes, and we will give you your own nutrition plan

🧠 Free 1-on-1 therapy provided by Self-Space.

🏥 Private Medical and Health insurance for you and your loved ones, including free life insurance covering up to 4x your salary

⚡ Electric Car Scheme with onsite charging

🚴Cycle to Work Scheme

🤰 Enhanced Maternity Pay

👪 Workplace Nursery Scheme

🎓 Huel Academy

🎉 Quarterly events to celebrate success - Have you heard about Huelchella?

So what next?

If this sounds like the right opportunity for you, then we’d love to hear from you! Click on apply to this job to send us your CV and cover letter and Ellie from our talent team will be in touch with you.

We are Hueligans

We're all made up of our Huel DNA, but what makes us unique is our individual differences. We've created a culture of belonging and we celebrate the diversity our Hueligans add to our teams. We encourage authenticity, different views, and new ideas to enable us to create products that our customers around the world enjoy and love. Read more about our culture here.