Customer Experience Executive - French speaking

Job Description

Hey! We’re Huel and we’re pleased to meet you! 👋 We're going to start by talking about our exciting new Customer Experience Executive - France position, but if you'd like the quick low down on us first including our growth story then just head to the bottom of this page!

The role

The Customer Experience Executive sits within a driven and exciting team of 50+ who are Huel representatives to their core. The team play a huge part in our customer's experience and pride themselves on delivering excellent service. To ensure we continue to deliver a 5* service for all of our Hueligans, we are looking for a French-speaking Customer Experience Executive to join us!

This role will see you take responsibility for our French market- so you will need to be a native speaker or fluent in both verbal and written French 🇫🇷. You will provide timely help and advice to our Hueligans- whether that be discussing products, helping with orders or processing returns, our customers rely on us at any opportunity. Therefore, Huel's new Customer Experience Executive needs to be savvy, passionate, considerate and entertaining so our Hueligans continue to receive our world-class customer service! 😊

Working in our CE team, no day will be the same. The role provides a dynamic workload, allowing our CE Executives to take ownership of their own market giving them more of a responsibility to drive improvements and corroborate with other departments 🤗.

Not yet convinced it's the role for you? Well, then you can click 👉HERE to read a more detailed job description and learn about the team!

What we're looking for in you

This role is best suited to someone who can speak and write French Natively or to full professional proficiency. We are looking for our next Customer Experience Executive who can build rapport with our Hueligans and deliver an outstanding service that reassures our customers. Therefore the role would suit someone with excellent communication and people skills 🙌. Previous experience in a customer-facing role would be beneficial but not crucial. Our new Customer Experience Executive needs to have a flexible approach to work and be keen to go above and beyond for our Hueligans 🚀.

What do we offer in return?

We have a high-performance culture which is balanced evenly with world-class well-being initiatives and benefits that are tastier than our Salted Caramel Black Edition (and trust us, that’s saying something!)

⏰ 4 and a half day working week - We finish at 1 pm on a Friday!

🌴 30 days annual leave PLUS bank holidays

🕖 Flexible working - including up to 2 days per week at home

🥤 Free Huel to keep you going

🐾 Dog friendly. If you've seen Daddy Day Care the movie, that's basically HQ but for doggo's!

🙋 Paid Volunteering Days

🏋️ Free on-site gym with free classes, and we will give you your own nutrition plan

🧠 Free 1-on-1 therapy provided by Self-Space.

🏥 Private Medical and Health insurance for you and your loved ones, including free life insurance covering up to 4x your salary

⚡ Electric Car Scheme with onsite charging

🚴Cycle to Work Scheme

🤰 Enhanced Maternity Pay

👪 Workplace Nursery Scheme

🎓 Huel Academy

🎉 Quarterly events to celebrate success - Have you heard about Huelchella?

So what next?

If this sounds like the right opportunity for you, then we’d love to hear from you! Click on apply to this job to send us your CV and cover letter and Ellie from our talent team will be in touch with you.

We are Hueligans

We're all made up of our Huel DNA, but what makes us unique is our individual differences. We've created a culture of belonging and we celebrate the diversity our Hueligans add to our teams. We encourage authenticity, different views, and new ideas to enable us to create products that our customers around the world enjoy and love. Read more about our culture here.