Customer Experience Associate

Job Description

Hey! We’re Huel and we’re pleased to meet you! 👋 We're going to start by talking about our exciting new Customer Experience Associate 🇺🇸 position, but if you'd like the quick low down on us first including our growth story then just head to the bottom of this page.

The role

At Huel we have a customer strategy that puts our community at the heart of everything we do. It's vital we are able to keep up with providing a 5* service to all of Hueligans and to help with this we are now looking for a witty, entertaining and passionate Customer Experience Associate to join our team servicing the US market 🇺🇸!

Day to day you'll be maintaining the Huel ethos of exemplary customer service in providing tailored solutions to all enquiries from new and existing Hueligans via email, phone social media or live chat. You must maintain Huels's tone of voice across your interactions and especially with social channel responses! We’re casual and chatty with a sprinkle of sass when it comes to social! We like to encourage our Customer Experience Associates to let their own personality shine through so bring your best self✨!

Not yet convinced it's the role for you? Well, then you can click 👉HERE to read a more detailed job description and learn about the team!

What we're looking for in you

Our Customer Experience team aren't just a bunch of process- focussed robots. They genuinely care about our Hueligans and always look to go above and beyond at every opportunity so you'll need to have a genuine appreciation of the impact world-class customer service has, and the desire to deliver at an industry-best standard. You'll have a strong set of verbal and written communication skills in English and a flexible approach and the motivation to go above and beyond for our Hueligans,

This role is based at Huel in Brooklyn, New York City. Our earliest shift time starts at 8.30 am and our latest shift time starts at 10.30 am. There will be a need to work one in every four weekends, but don't worry we give you those days back!

What do we offer in return?

And in return for all of your hard work and team playing, you can expect benefits that are tastier than our Salted Caramel Black Edition (and trust us, that’s saying something!)

💰 Competitive salary range of $58,500 - $65,000 per annum

⏰ 4 and a half day working week - We finish at 1pm on a Friday!

🕖 Flexible working - including up to 2 days per week at home

🌴 30 days annual leave PLUS bank holidays

🥤 Free Huel to keep you going

💰 401K Plan

🙋 Paid Volunteering Days

🐾 Dog friendly. If you've seen Daddy Day Care the movie, that's basically our HQ but for doggo's!

🏋️ Monthly gym membership contribution plus free use of our Zoom group classes. We will also give you your own nutrition plan!

🧠 Free 1 on 1 therapy provided by Self-Space.

🏥 Private Medical and Health insurance for you and your loved ones, including free life insurance cover up to 4x your salary

🎓 Huel Academy

🎉 Quarterly events to celebrate success - Have you heard about Huelchella?

So what next?

If this sounds like the right opportunity for you, then we’d love to hear from you! Click on apply to this job to send us your CV and cover letter and Alice from our talent team will be in touch with you.

We are Hueligans

We're all made up of our Huel DNA, but what makes us unique is our individual differences. We've created a culture of belonging and we celebrate the diversity our Hueligans add to our teams. We encourage authenticity, different views, and new ideas to enable us to create products that our customers around the world enjoy and love. Read more about our culture here.