Goodlord • Lincoln, United Kingdom

Contact Centre Agent - Fully Remote Role

Employment type:  Full time

1–2 days/week at home

A little flex time

Dog friendly

Job Description

Fully Remote Role (UK Only) *

💷 £22,700 per annum starting salary

📅 Tuesday 11th July

⏳ 40 hours per week. Monday to Saturday. (Covering shifts between 8am-8pm. Shift rotas will be shared with at least one month's notice).

*Equipment will be provided and delivered

We are looking for contact centre agents that have experience with inbound and outbound calling and attention to detail when assessing documents. Experience on the phone, both inbound and outbound, is essential.

Time on phones will be a primary part of your role but the day to day tasks of this role can vary. Some days could be handling inbound calls or working on the live chat but other days could be assessing documents or making outbound calls.

Responsibilities will include working in the referencing queues, processing references and ensuring great customer service is provided to all customers.


  • Working on phones, emails & live chat to solve referencing issues for our customers - you must have experience in a high volume contact/call centre role to be considered for this position.
  • Processing references top to bottom, working through ID, Credit, Income, Residential sections of the application
  • Placing outbound calls to referees, applicants and agents to provide them with updates
  • Identifying root causes for simple issues which cause inbound & help improve the process
  • Delivering high quality & quantity of work

Benefits and Perks:

🚀 Grow with Goodlord: your development is important to us. That’s why we have a team pot for training courses which your manager will be in charge of

🌴 Holiday: we encourage Goodlordians to make use of their time off to enjoy the world, recharge and reboot. We offer 23 day plus UK Bank Holidays.

🤗 Supporting your family: we offer Referencing Goodlordians 13 weeks of fully-paid parental leave to look after their new arrivals, in addition to statutory parental leave

🤩 Our team: we’re an energetic, sociable and talented bunch who are super passionate about what we do and determined to make a difference. We’re all in it together, we learn from each other, we’re genuine and we don’t have time for politics

Interview Process:

  • 20 -30 minute online assessment (via Test Gorilla, to be completed from the comfort of your own home!)
  • 1 hour interview (Virtual) consisting of:
  • Role Related session to include a short role play to give you an understanding of the role
  • Values interview session - Our values guide the way we work and we want to make sure that this is an environment in which you will thrive!
  • Offer
  • Virtual Hangout with some of the team - not essential but recommended
  • Goodlord wants applicants from all backgrounds and walks of life, we are an equal opportunity employer committed to creating an inclusive environment. In fact one of our core values is Bring our whole selves to work which is really important to us. If there is anything you need to participate fully in the interview process we'd like to hear about that too, please just include it in your application. Come and join us!

    ** Please note, as we are regulated by the Financial Conduct Authority, all Goodlordians are required to pass a thorough referencing check (incl. DBS) via Experian before joining the team. We will only ask for references at the point of making an offer **

    Unfortunately we are not able to provide sponsorship for this role.

    Company benefits

    We asked employees of Goodlord how satisfied they were with flexible working, and this is what they told us

    Employees are largely happy with their working location freedom
    Employees are somewhat happy with the flexibility in the hours they work
    Employees are moderately happy with the benefits their company offers
    Work-life balance
    Employees feel that it can be hard to find balance at times
    Role modelling
    Employees feel that most people work flexibly
    Employees feel that they can mostly manage how they get their own work done
    Working at Goodlord

    Company employees


    Gender diversity (male:female)


    Office locations


    Funding levels


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    United Kingdom
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