FSCS • London & Homebased

IT Support / Desktop Support Analyst (EUC Engineer)

Employment type:  Full time
Salary:  £37,000

3–4 days/week at home

Fully flexible hours

Job Description

An excellent opportunity is available for a 2nd Line IT Support Analyst to work as part of the service desk / end user computing team in a fast-paced environment in the City.

You will be the first point of contact helping users with queries and provide technical support to both remote and onsite users. You will be supporting both hardware and software including laptops, MFDs, telephony, and AV in our meeting rooms. This role will fit someone with 4+ years of IT support experience along with excellent communication and customer service skills.

Starting ASAP, paying up to £40,000 per annum with a generous pension and excellent benefits.

Main duties:

  • Logging, assigning and resolving incidents, requests and problems to agreed service levels
  • Providing 1st line/2nd line support via the telephone, email, MS Teams and face to face
  • Diagnose hardware and software faults and escalate to other teams where appropriate.
  • Install, configure, and maintain hardware and software applications.
  • Create and update knowledge articles, department documentation and procedures.
  • Support the IT Asset Management procedures to control the software and hardware assets

Your profile:

  • Previous experience in a service desk / desktop support role
  • Experience of supporting users remotely and face to face
  • Experience of supporting hardware including workstations, laptops, and printers
  • Knowledge of Microsoft 365, Microsoft Exchange, Microsoft Azure, Windows 10 and SCCM
  • Experience of using ITSM / Helpdesk tools
  • Knowledge of networking technologies both wired and wireless would be advantageous
  • Strong fault finding / problem-solving skills
  • Excellent communication skills, both written and verbal
  • Great customer service skills

Benefits package includes:

  • Hybrid working pattern (40% in the office)
  • 26 days annual leave (excluding 8 public holidays) with the option to buy or sell five days each year
  • Private medical and dental Insurance
  • Generous company pension scheme
  • Life Assurance
  • Cycle to Work scheme

Company benefits

Open to part-time employees
Open to job sharing
Open to compressed hours
Enhanced maternity leave – 26 weeks
Enhanced paternity leave – 26 weeks
Adoption leave
Shared parental leave
Work from anywhere scheme – 4 weeks working overseas per year
26 days annual leave + bank holidays
Work from home allowance
Pregnancy loss leave
Teambuilding days
An additional 20 days dependants leave.
Private medical insurance for your whole family.

We asked employees of FSCS how satisfied they were with flexible working, and this is what they told us

Employees are largely happy with their working location freedom
Employees are very happy with the flexibility in the hours they work
Employees are very happy with the benefits their company offers
Work-life balance
Employees feel that they can switch off quite easily from work
Role modelling
Employees feel that most people work flexibly
Employees feel that they can mostly manage how they get their own work done
Working at FSCS

Company employees


Office locations

City of London

Hiring Countries

United Kingdom