Illiquid Funds Specialist (6 month FTC)

Job Description

My role

Within this role you will process and complete analysis of complex information relating to Illiquid Funds, support internal stakeholders including claims teams, processing partners, legal & Recoveries and Partner Management in relation to the funds and the rationale used.

You will also support the delivery of training to claims processing teams and, where appropriate, support the resolution of Emerging Issues which may also have illiquid funds requirements. Analysis of the funds must be completed accurately, being mindful of the interconnected customer expectations and experience of the linked claims.

My Priorities – what I will deliver

• Accurately analyse and make informed decisions relating to the status of Investment funds, in addition to ongoing rolling reviews to determine whether the status has changed
• Reviewing and categorising the ‘Red Flag’ statuses of funds held within SIPP’s for the purpose of claims against SIPP Operators.
• Working with, and building relationships with, external third parties such as FCA, Insolvency Practitioners, Failed Organisations, SIPP providers and Fund managers/administrators will be essential to delivering success.
• Assisting with the resolution of fund issues raised by internal stakeholders including Partner Management, Legal & Recoveries and Emerging Issues Teams.
• Effective training delivered.
• Value for Money benefits delivered (either hard cost savings or non-financial benefits such as risk reduction or improved customer experience).

Delivery of Illiquid Funds Process

• Process categorization of illiquid funds and Red Flags in line with FSCS policies
• Ensure good governance of all dealings with fund referrals from claims teams, partners, tracking progress
• Take responsibility for keeping claims teams and partners up to date with any process changes
• Support claims teams and partners to deliver services in accordance with FSCS rules and policies; this may include visiting claims partners, running surgeries, and delivering training where required
• Provide technical support and guidance to claims teams and partners, applying knowledge and experience
• Keep all illiquid Fund and Red Flag process manuals and training materials up to date and accessible to other users, maintaining security and version control
• Contribute to default and contingency planning activities as required
• Apply knowledge and experience of financial services products and/or Company Insolvency to investigate a wide range of funds
• Identifies and resolves specific technical/legal /policy issues and displaying a confidence to liaise with colleagues outside the team as required
• Work collaboratively with to ensure approach adheres to rules, policies and legal requirements
• Ensure good governance of fund referrals is in place for effective reporting
• Ensure risks to delivery are identified and effectively managed

Process Maintenance and Process Improvement:

• Identify opportunities to improve the process and act effectively in taking them forward as appropriate
• Be a positive role model and advocate for change

Other

• Take on support and supervisorial tasks allocated by your manager
• Deputise for your manager as required
• Provide coaching and mentoring to other members of the teams around key aspects of the role
• Ensure that any required statistics are maintained in the required format
• Undertake ad-hoc projects as and when required

Whilst this role offers the opportunity for a hybrid pattern of remote and office-based working, the role holder may also be required to work off-site as and when required. This may involve being away from home overnight.

My knowledge- what I need to know

• Demonstrate expert knowledge of assessing funds from on a variety of investments, and differing markets
• Demonstrate knowledge of Company Insolvency and Investment/SIPP/Pensions Redress methodology.
• Demonstrate knowledge of how the funds categorisation can impact on Technical Claims processes
• Demonstrate knowledge of FSCS rules, policies and processes.
• Demonstrate knowledge of FSCS Systems